What are the responsibilities and job description for the Claims Intake Representative/Specialist [210221] position at Skill?
Shift/Schedule: 730am-5pm EST working window, 8 hour work days
Major Objectives
Seeking someone who is truly service-driven and exhibits a high level of attention to detail, with a strong background in customer service and claims within the insurance sector. The ideal candidate should possess excellent data entry skills and be highly organized, able to manage multiple tasks and responsibilities efficiently. It is essential that the representative can thrive in a fast-paced environment and remain calm and effective under pressure, especially when dealing with challenging or stressful situations. Professional communication is key, as the role involves interacting with claimants and providers not only over the phone but also through email and written correspondence.
Responsibilities/Job Description
Create entities, incidents, matters on Law department systems
Active use of the Law Manager database, Outlook, PDF, Word, Teams
Answer claims phone
Receive, answer and/or record telephone/correspondence/e-mail from claimants, providers, and law firms relating to general claims inquiries
Follow up with external parties who have not supplied sufficient information
Save correspondence to associated matter via eDOCS
Notify assigned investigator of any added communication/documentation to their file
Link related claims/incidents
Maintain 3 inboxes: “LAW – Claims”, “New Claims” & “Input to CMS”
Route all addressed correspondences to the appropriate folders
Forward non-Law Claims correspondence to appropriate sections of Law or different departments of companies
Check CC&B, OMS and Maximo systems for additional information to create claims
Assist in the processing of claims and other duties as assigned or required.
Regular attendance is an essential function of the job.
Required Skills
Competency in Microsoft Excel, Word, and Outlook
Well organized, detail oriented and flexible to handle multiple assignments.
Data Entry Skills
Excellent interpersonal and telephone skills.
Demonstrate good customer service skills
Ability to multi-task
Customer Service within the Insurance Sector
Preferred Skills
Analytical Skills
Call Center Support
Bi-Lingual in Spanish
Soft Skills
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
Education Or Certification Requirement
High School Diploma or GED
Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Major Objectives
Seeking someone who is truly service-driven and exhibits a high level of attention to detail, with a strong background in customer service and claims within the insurance sector. The ideal candidate should possess excellent data entry skills and be highly organized, able to manage multiple tasks and responsibilities efficiently. It is essential that the representative can thrive in a fast-paced environment and remain calm and effective under pressure, especially when dealing with challenging or stressful situations. Professional communication is key, as the role involves interacting with claimants and providers not only over the phone but also through email and written correspondence.
Responsibilities/Job Description
Create entities, incidents, matters on Law department systems
Active use of the Law Manager database, Outlook, PDF, Word, Teams
Answer claims phone
Receive, answer and/or record telephone/correspondence/e-mail from claimants, providers, and law firms relating to general claims inquiries
Follow up with external parties who have not supplied sufficient information
Save correspondence to associated matter via eDOCS
Notify assigned investigator of any added communication/documentation to their file
Link related claims/incidents
Maintain 3 inboxes: “LAW – Claims”, “New Claims” & “Input to CMS”
Route all addressed correspondences to the appropriate folders
Forward non-Law Claims correspondence to appropriate sections of Law or different departments of companies
Check CC&B, OMS and Maximo systems for additional information to create claims
Assist in the processing of claims and other duties as assigned or required.
Regular attendance is an essential function of the job.
Required Skills
Competency in Microsoft Excel, Word, and Outlook
Well organized, detail oriented and flexible to handle multiple assignments.
Data Entry Skills
Excellent interpersonal and telephone skills.
Demonstrate good customer service skills
Ability to multi-task
Customer Service within the Insurance Sector
Preferred Skills
Analytical Skills
Call Center Support
Bi-Lingual in Spanish
Soft Skills
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
Education Or Certification Requirement
High School Diploma or GED
- About Skill:**
Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Salary : $36 - $40