What are the responsibilities and job description for the Customer Support Specialist position at SKIDMORE?
We are currently looking for a motivated team player to join our team as a Customer Support Specialist. Customer Support Specialists process orders for our customers, respond to inquiries, and handle any issues that arise – following the order from start to finish. The ideal candidate is eager to contribute to the team's success and takes ownership to deliver quality results.
Why Choose Essex?
- We offer a competitive salary and exceptional benefits package unmatched in the industry.
- We pride ourselves in a company culture that encourages ownership, assistance, growth, and doing the right thing – allowing you to be your best self.
- We are a stable, growing company and we know that our true strength is from our people. Enjoy a small company atmosphere with the resources of a larger company due to our network.
Position Details
- Receives customer orders by phone, email, customer website or EDI.
- Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers. Confirms shipped orders and starts the invoicing process.
- Receives, acknowledges, and documents customer complaints using the Customer Experience tool and takes necessary action to resolve issues.
- Assists outside Sales Partners with customer inquiries and requests as needed.
- Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse.
Requirements
- High school diploma or GED required
- Knowledge and skills comparative to completion of a bachelor’s degree preferred
- 2-3 years of professional experience in a related field preferred
- Advanced attention to detail and accuracy in all work required
Benefits
- Paid Time Off
- 10 Paid holidays
- Referral bonuses
- 401(k) retirement with Company contribution
- Company Profit Sharing
- Medical, Dental, Vision, Life Insurance
- And more!
Shift and Schedule
- Monday through Friday
- 8 am to 4:30 pm
- Overtime after 40 hours
Essex Food Ingredients has been a distributor of food ingredients since 1972 – currently located in Frazer, PA with main warehousing in Sayreville, NJ. Essex is a tight knit company that has earned the respect of both customers and suppliers through superior service. We provide innovation and value to our clients in the food industry, and we are successful because of our focus on taking ownership, providing needed help, and always doing the right thing. And perhaps most importantly, we understand that to take care of our external customers, we must do right for our internal customers – our employees.
Join our company today to begin a fulfilling career with a group that understands that people are our strength!
Essex Food Ingredients is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.