Tubing Center Supervisor

Position Summary

The Tubing Supervisor leads the daily operation of Ski Butternut's Tubing Center, creating a safe, fun, and memorable experience for every guest. This position provides hands-on leadership, promotes exceptional customer service, develops an engaged team, and ensures all operations are conducted safely and efficiently. This is a seasonal position from mid-November through the end of March.

Our Service Philosophy

Every employee helps create memorable guest experiences. The Tubing Supervisor leads by example, promotes teamwork, maintains a fun and welcoming atmosphere, and ensures safety remains the highest priority in every decision.

Essential Duties and Responsibilities

Leadership

· Lead, motivate, and develop tubing employees.

· Create a positive, energetic, and respectful work environment.

· Train staff on customer service, safety, and operating procedures.

· Conduct daily team meetings and communicate expectations.

Guest Service

· Deliver exceptional guest service and create a welcoming, family-friendly atmosphere.

· Address guest concerns promptly and professionally.

· Work with other departments to ensure an outstanding guest experience.

Safety & Operations

· Maintain safety as the highest priority for guests and employees.

· Monitor tubing lanes, loading and unloading areas, conveyor operations, and guest behavior.

· Inspect facilities and equipment and report maintenance needs.

· Respond to incidents, changing weather, and operational issues.

· Complete incident documentation and ensure policy compliance.

Operational Responsibilities

· Assist with opening and closing procedures.

· Maintain cleanliness and organization of the tubing facility.

· Monitor equipment and operational supplies.

· Communicate effectively with other Ski Butternut departments.

Qualifications

· Previous supervisory or leadership experience preferred.

· Customer service, hospitality, recreation, or ski industry experience preferred.

· Strong communication, leadership, organizational, and problem-solving skills.

· Ability to work weekends, holidays, evenings, and school vacation periods.

Physical Requirements

· Work outdoors in winter weather conditions.

· Stand and walk for extended periods.

· Lift up to 50 pounds and perform physically active duties.

Leadership Expectations

· Lead with integrity, professionalism, and a positive attitude.

· Put guest service and safety at the center of every decision.

· Promote teamwork, accountability, and continuous improvement.

· Represent Ski Butternut's mission and values in every interaction.

Pay: $20.00 - $23.00 per hour

Expected hours: 25.0 – 50.0 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $20 - $23