Bromley Mountain Resort Office Coordinator (Administrative Assistant)

Summary:

The Resort Office Coordinator (Administrative Assistant) serves as the central communication point for all incoming phone calls to Bromley Mountain and provides essential administrative support across departments. Based in the Administration Building adjacent to the Base Lodge, this position is not part of the front-line guest services that interact with daily skiing guests or ticket sales. This role focuses on answering and routing resort phone calls, assisting employees and visitors to the administrative office, and managing a variety of administrative tasks that support efficient operations. The position plays a key role in ensuring clear communication and smooth coordination throughout the resort.

Duties and Responsibilities:

• Open and close phones daily
• File and store daily snow reports
• Direct all in-coming calls to appropriate departments
• Greet and assist guests and employees at the reception window
• Respond to inquiries sent to info@bromley.com or forward to the appropriate departments
• Navigate the Bromley Mountain website efficiently to answer guest questions about products, services, pricing, and booking procedures, while guiding them to the appropriate web pages or departments needed.
• Answer and manage any live chats through our online chat software
• Maintain a working knowledge of Bromley's new Mountain Host and Resort Host team operations to direct appropriate communication needs
• Maintain a working knowledge of local businesses, lodging, dining and recreational opportunities to assist visiting guests-acting as an informed, friendly resource much like a concierge
• Provide employees with letter of introduction for reciprocal resort benefits
• Administer donation requests: receive, submit, record and fulfill approved requests
• Maintain and update phone tree, auto attendant recordings, and extension lists with phone company
• Track and order office supplies as needed
• Manage office contracts, such as Ricoh copier, mail machine, phone system, and coffee orders
• Other duties as assigned

Qualifications and Competencies:

• Must be at least 16 years of age
• Available to work weekends and holidays
• Punctual, reliable, and professional
• Strong typing and data entry skills
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
• Comfortable navigating websites and online systems to provide accurate information to guests
• Familiarity with the local area and willingness to learn about community partnerships and offerings
• Excellent phone etiquette and communication skills
• Adaptable, quick thinking and a team player

Supervisory Responsibility:

This position has no direct supervisory responsibility.

Work Environment:

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets, mail machines, and fax machines. Occasional work outdoors (any time of year) is likely throughout the base of operations.

Physical Demands:

This is largely a sedentary role working indoors using computers and phones for extended periods; however, some movement and work around the entire resort is necessary.

Additional:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Hours:

• Schedule: 5 days per week (preferred schedule: Thursday-Monday)
• Typical Hours: 8:30am -4:15pm