Communications, Marketing and Administrative Manager

We create opportunities for families, friends, and first-time skiers and snowboarders to experience the excitement of outdoor recreation, challenge themselves, and build lifelong memories. Our team takes pride in delivering exceptional guest experiences and maintaining a reputation as one of the most respected ski operations in the region.

We’re looking for a highly motivated, creative, and organized professional to join our leadership team as our Communications, Marketing & Administrative Manager.

This is more than a marketing position. It’s more than an administrative role.

It’s an opportunity to gain hands-on experience in the leadership and operation of a successful ski area while helping shape how our guests, employees, and community experience Ski Big Bear.

If you enjoy storytelling, organization, technology, project management, community engagement, and outdoor recreation, this role offers a unique opportunity to build a career in the ski industry.

The Opportunity

As a key member of our year-round leadership team, you will work closely with the General Manager, Guest Experience Manager, and all departments to support marketing, communications, administration, employee engagement, and special projects throughout the organization.

Because Ski Big Bear is a small business, leadership is not siloed. We work collaboratively, support one another, and do whatever is needed to deliver an exceptional experience for our guests.

This role offers exposure to virtually every aspect of ski area operations and is ideal for someone seeking a long-term career path within the ski and outdoor recreation industry.

Primary ResponsibilitiesMarketing, Content & Brand Development

· Manage and execute year-round marketing initiatives

· Develop content for social media, email marketing, digital advertising, and website communications

· Maintain and update Ski Big Bear’s website and email marketing platforms

· Create graphic design, photography, and video content that showcases the Ski Big Bear experience

· Help tell authentic stories that inspire participation in skiing, snowboarding, and outdoor recreation

· Track campaign performance and recommend improvements

· Assist in developing seasonal marketing strategies and promotional campaigns

· Coordinate with outside vendors, media partners, and community organizations as needed

Guest & Community Communications

· Develop guest-facing communications and informational materials to support sales

· Support communication during operational changes, weather events, promotions, and special events

· Strengthen Ski Big Bear’s presence within the local community

· Represent the ski area at public events, community functions, schools, tourism initiatives, and industry gatherings

· Serve as an ambassador for the Ski Big Bear brand and culture

· Build relationships that support community engagement and participation in winter recreation

Administrative Leadership Support

· Provide administrative support to the General Manager and leadership team

· Assist with project coordination, reporting, documentation, and record management

· Develop and maintain policies, procedures, forms, and operational materials

· Coordinate timelines, meetings, and organizational projects

· Support data entry, reporting, and information management

· Assist with special projects that improve organizational effectiveness and guest experience

Employee Communication & Development

· Assist with recruitment and seasonal hiring initiatives

· Support onboarding and employee orientation programs

· Create training materials and communication resources

· Help maintain employee handbooks, guides, and training documentation

· Promote a positive culture of communication and teamwork

· Assist with employee recognition, engagement, and internal communication efforts

Event Planning & Special Projects

· Assist in planning and executing guest, employee, and community events

· Coordinate logistics and communications for special programs

· Support strategic initiatives and organizational improvement projects

· Collaborate with staff across all departments to ensure successful execution

· Participate as a team member during major operational events and peak-season activities

Leadership Development

· Participate in operational planning and leadership discussions

· Gain exposure to multiple areas of ski area management

· Potentially supervise content creators, interns, volunteers, and project-based team members

· Develop skills that prepare you for future leadership opportunities within the ski industry

Why You’ll Love Working Here

Spend your winters where people come to play.

At Ski Big Bear, you’ll have the opportunity to build a professional career while staying connected to the outdoors, recreation, and a community that values fun, adventure, and shared experiences.

You’ll work alongside a passionate team that believes in collaboration, innovation, and creating memorable experiences for our guests and employees. Whether you’re helping a child experience skiing for the first time, telling the story of the latest snowstorm, supporting a community event, or helping improve our operations, your work will have a visible impact.

This is a rare opportunity to gain hands-on experience across marketing, communications, administration, guest service, employee engagement, events, and ski area management while building a long-term career in the outdoor recreation industry.

Qualifications & Skills

The ideal candidate will possess:

· Excellent written and verbal communication skills

· Strong organizational and project management abilities

· Experience creating content for social media, websites, email marketing, and digital communications

· Graphic design, photography, and video production skills

· Strong technology skills and the ability to learn new platforms quickly

· Ability to manage multiple priorities and deadlines simultaneously

· A positive, collaborative, and solution-oriented mindset

· Ability to work independently while contributing to team goals

· Strong attention to detail and follow-through

Experience with website management, email marketing platforms, social media management tools, graphic design software, photography, video editing, and content creation tools is preferred.

Skiing or snowboarding experience is a plus, but not required. A passion for outdoor recreation, guest service, and learning is far more important.

Work Environment

Working at a ski area is rewarding, exciting, and demanding.

Winter operations include weekends, holidays, evenings, and busy peak periods. During the ski season, all team members contribute to the success of the operation and work collaboratively across departments when needed.

This is not a desk job hidden behind an office door. It is a leadership role that requires engagement with guests, employees, community partners, and the daily energy of a working ski area.

Compensation & Benefits

Ski Big Bear offers:

· Year-round employment

· Competitive salary

· Benefits package

· Professional development opportunities

· Industry networking opportunities

· A collaborative and supportive team culture

Application Process

To apply, please submit the following via email to opportunities@ski-bigbear.com:

· Resume

· Cover Letter

· Portfolio of relevant work

Portfolio materials may include examples of:

· Social media campaigns

· Graphic design projects

· Photography

· Video production

· Website content

· Marketing campaigns

· Community engagement initiatives

· Other creative communications work

Resumes, Cover Letters and Portfolio of work will be accepted through July 31, 2026 at Opportunities@ski-bigbear.com.

If you’re looking for a career that combines creativity, communication, leadership, community engagement, and outdoor recreation, we invite you to apply. Join a team that values hard work, collaboration, and fun—and help us create winter memories that last a lifetime.

Ski Big Bear is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and guests. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000 - $75,000