What are the responsibilities and job description for the Customer Engagement Representative position at SKF?
Requisition ID: 25053
Job Category: Sales & Customer Service
Career level: Specialist
Contract type: Permanent
Location:
St. Louis, Mo, US
#job-location.job-location-inline { display: inline; }
Customer Engagement Representative
Location: Saint Louis, Mo - North Hanley Road
Salary Range: $ 50,000.00 to $ 56,000.00
About SKF:
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!
SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.
Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.
We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.
We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.
Learn about SKF at www.skf.com.
Job Description:
This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, delivering a flawless experience in every interaction, and complying with customers’ requirements while adhering to SKF policies. The Customer Solutions Representative will have several direct customer account responsibilities and will support SKF’s global customer base across all lubrication brands: SKF, Lincoln, Alemite, ORSCO and Mityvac.
Job Responsibilities:
Handle an array of customer-facing activities, including interacting with customers over the phone and email
Accurately enter and track orders, follow up on shipments and proactively communicate to customer
Provide pricing and delivery information
Customer order book management
Handle and solve customer complaints, while analyzing root cause and propose preventive actions
Act as a liaison between customers, sales and factory regarding new, current, and future requirements
Build, maintain and cultivate professional relationships with all customers
Work closely with Production Planning, Purchasing and the Warehouse to ensure customer expectations are consistently met
Research disputes and work with accounts receivables
Requirements and Qualifications:
Excellent communication, interpersonal and organizational skills
Strong knowledge in SKF products and systems
Able to communicate clearly, effectively and professionally across the organization with all levels of employees and management
Strong technical aptitude, good business mentality with the ability to make solid business decisions based on SKF values
Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team
Individual must maintain a positive attitude and work very well under pressure in a fast-paced deadline-oriented environment
Have a solid foundation of Customer Solutions principles and a commitment to providing superior service and solutions to our customers
Strong technical background and knowledge of the SKF, Lincoln, and Alemite product portfolio
AS400 or equivalent sales order processing systems experience desired
Advanced computer and data analytical skills with Microsoft Office Suite
What You’ll Love About SKF:
Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.
Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.
Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.
Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!
Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.
Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.
Job Category: Sales & Customer Service
Career level: Specialist
Contract type: Permanent
Location:
St. Louis, Mo, US
#job-location.job-location-inline { display: inline; }
Customer Engagement Representative
Location: Saint Louis, Mo - North Hanley Road
Salary Range: $ 50,000.00 to $ 56,000.00
About SKF:
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!
SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.
Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.
We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.
We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.
Learn about SKF at www.skf.com.
Job Description:
This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, delivering a flawless experience in every interaction, and complying with customers’ requirements while adhering to SKF policies. The Customer Solutions Representative will have several direct customer account responsibilities and will support SKF’s global customer base across all lubrication brands: SKF, Lincoln, Alemite, ORSCO and Mityvac.
Job Responsibilities:
Handle an array of customer-facing activities, including interacting with customers over the phone and email
Accurately enter and track orders, follow up on shipments and proactively communicate to customer
Provide pricing and delivery information
Customer order book management
Handle and solve customer complaints, while analyzing root cause and propose preventive actions
Act as a liaison between customers, sales and factory regarding new, current, and future requirements
Build, maintain and cultivate professional relationships with all customers
Work closely with Production Planning, Purchasing and the Warehouse to ensure customer expectations are consistently met
Research disputes and work with accounts receivables
Requirements and Qualifications:
Excellent communication, interpersonal and organizational skills
Strong knowledge in SKF products and systems
Able to communicate clearly, effectively and professionally across the organization with all levels of employees and management
Strong technical aptitude, good business mentality with the ability to make solid business decisions based on SKF values
Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team
Individual must maintain a positive attitude and work very well under pressure in a fast-paced deadline-oriented environment
Have a solid foundation of Customer Solutions principles and a commitment to providing superior service and solutions to our customers
Strong technical background and knowledge of the SKF, Lincoln, and Alemite product portfolio
AS400 or equivalent sales order processing systems experience desired
Advanced computer and data analytical skills with Microsoft Office Suite
What You’ll Love About SKF:
Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.
Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.
Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.
Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!
Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.
Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.
Salary : $50,000 - $56,000