Forward Deployed Architect: Customer Success

About SketchPro
SketchPro is an AI copilot for architects and engineers that accelerates construction documentation. We work with leading architecture firms to help streamline production and deliver documentation at the highest level.

As a Forward Deployed Architect leading customer success and growth, you'll work alongside architects at some of the most respected firms in the world. You'll learn how their teams actually produce documentation, embed SketchPro into their daily work, and own growth within a firm.

You are accountable for firm adoption and conversion readiness. This role owns the gap between “signed pilot” and “embedded in daily workflow.”

Your job is to ensure that:

• New firms and users get value fast
• We can quantify the benefits of SketchPro to teams at architecture and engineering firms
• People find SketchPro intuitive and approachable
• Users adopt SketchPro on real projects
• Feedback flows cleanly into Product

• Lead group and 1:1 onboarding sessions tailored to firm size, discipline, and usage goals
• Coordinate installation and IT setup
• Ensure firms reach defined activation milestones

• Track adoption metrics and usage health per firm
• Run 1:1 user follow-ups and in-person workshops 
• Keep momentum between weekly office hours
• Produce weekly usage recaps for internal and external stakeholders
• Activate internal champions at each firm

• Run discovery and demo calls with top architecture firms, providing architectural perspective on the business and selling firm leadership on SketchPro's value
• Help move pilots to enterprise contracts by tying user feedback during pilots to the commercial cases and ROI
• Create demo videos and educational content
• Support outreach, referrals, and external visibility (e.g. LinkedIn)

• 4 years at an architecture/design firm (licensed preferred)
• Experience in construction documentation workflows (SD through CA)
• Fluency in Revit
• Comfortable communicating to firm leadership & working directly with architects

You don’t need to be a salesperson, but you must be confident, a clear communicator, and trusted by other designers.

• Strong communication and facilitation
• Ability to translate messy feedback into clear insights
• High ownership and follow-through - figuring out who at a firm can help champion SketchPro
• Comfort operating in an early-stage, ambiguous environment
• Technical curiosity (AI tools, workflows, integrations)

• Pilots convert: The firms in pilot when you started have moved to paid or are clearly on track, and we have clear evidence during our pilots of success and commercial value.
• Growth: Seat count and active users climb week over week within existing accounts
• Product feedback is delivered structured and prioritized to the engineering team

• Medical, Dental, Vision coverage
• Expensed lunch and dinner 5x/week in SF office
• Health Wellness Stipend