What are the responsibilities and job description for the Customer Service Representative position at Skees & Shipp Insurance?
Founded in 1993, Skees & Shipp Insurance is dedicated to building long-lasting partnerships based on trust and respect. Established by Norbert Skees and Bob Shipp, the company has upheld a tradition of treating clients as valued collaborators. Originally focusing on farm, home, and auto insurance, Skees & Shipp remains deeply connected to its local roots, serving the Elizabethtown, KY community with personalized insurance solutions.
This is a full-time on-site role for a Customer Service Representative at our Elizabethtown, KY location. The Customer Service Representative will address client inquiries, provide solutions to customer needs, resolve concerns, and ensure customer satisfaction. The role involves maintaining a professional and client-focused approach, handling phone, email, and in-person communications, and supporting administrative tasks related to customer service. Candidates will collaborate with internal teams to achieve the company’s customer service goals.
- Proficiency in Customer Service, Customer Support, and Customer Satisfaction practices
- Strong skills in enhancing Customer Experience and fostering positive customer relationships
- Excellent verbal and written communication skills to address client inquiries and resolve issues
- Ability to work effectively in a team-oriented, customer-focused environment
- Attention to detail and strong organizational skills to manage customer records
- Basic computer skills, including familiarity with email, CRM systems, and office software
- Previous customer service experience in insurance or similar industries is a plus
- High school diploma or equivalent; additional certifications in customer service or related fields are an advantage