Customer Service Assistant

WHO WE ARE:
Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

ABOUT THE ROLE:
As a Customer Service Assistant, your primary responsibility is to ensure exceptional customer satisfaction by providing support and assistance to customers. You will be the first point of contact for inquiries and resolving issues. Support the administrative functions of the Customer Service Process to allow the representatives to communicate with accounts quickly and efficiently.

WHAT YOU’LL DO:

• Respond promptly to inquiries via phone and/or email.
• Provide accurate information about products and services.
• Prepare/process orders, returns and cancellations.
• Clerical support for Customer Services Representatives.
• Collaborate with team members as needed.

WHAT YOU’LL BRING:

• Ability to work onsite.
• Working independently and prioritize workload in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Positive attitude and willingness to learn.

REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School diploma or equivalent.
• 2-5 years of customer service experience.
• Previous experience with Word and Excel.

The pay range for this role is $25.00-$27.00/hr USD.

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.