Senior Customer Service Associate

Skar Audio is growing and we are looking for a highly motivated Customer Service Associate to join our team!

Skar Audio, Inc. is a rapidly growing, mid-sized, direct-to-consumer e-commerce brand within the car audio industry. Our company has been recognized as one of the fastest-growing businesses in Tampa; and our CEO, Kevin Schlenker, was recently honored by being selected to Forbes 30 under 30 - 2019 list of honorary entrepreneurs across the United States.

The team here is quickly expanding and is composed of extremely dedicated and passionate individuals, who have helped build a company from nothing into a national brand. Skar Audio has a growing national footprint, with our headquarter offices located right here in Tampa, FL; and also has a satellite location that just recently opened based in Las Vegas, NV (2019).

Our mission is to build a business of epic proportions while providing the best possible customer experience imaginable throughout our journey.

If you are passionate about e-commerce, highly competent with computers/technology, and seeking a career that encompasses long-term growth for yourself, Skar Audio is the perfect fit. The Customer Service Associate will be responsible for managing multiple messaging platforms, fielding customer calls and managing various daily tasks all while providing an elevated customer experience. We are looking for strong individuals to bring their compassion, personality, and desire for success to maintain and enhance the reputation of our premium brand.

Our fast-evolving business offers no ceiling with endless possibilities for future promotions and is perfect for the hard-working, innovative, and persevering professional. The successful candidate will be required to develop a comprehensive understanding of our company policies and be empowered to make decisions that promote an excellent experience for our customers and business.

Customer Service Associate Responsibilities:

• Navigate, resolve, and respond to customer interactions utilizing various messaging platforms within a designated response time
• Fluently interact with customers via various mediums of communication in a courteous and professional manner
• Accurately update and maintain customer records and company information in multiple systems
• Understand the voice of the customer and bring any areas of deficiency to the organization’s leaders
• Deliver exceptional customer service in every interaction
• Work in multiple systems to research and resolve complex issues
• Participate in activities designed to improve customer satisfaction and business performance
• Perform other related responsibilities as needed to meet the ongoing needs of the business

Customer Service Associate Qualifications:

• Bachelors Degree
• 2 years experience in a customer service associate role
• Proficient with Microsoft Office and QuickBooks preferred
• Ability to work as part of a team and independently
• Strong sense of responsibility and professionalism
• Ability to work some nights and weekend shifts as required
• Excellent written and verbal communication skills
• Ability to type 60 WPM

Ideal Candidates will possess:

• A highly motivated, competitive mindset; a self-starter attitude focused on growing a brand
• Knowledge of Car audio products and installation is a plus
• A tech-savvy skillset
• Flexibility in work schedule to stay until the job is completed daily
• Ability to work weekend hours remotely
• A self-learner/entrepreneurial mentality
• Ability to handle multiple customer interactions and internal requests simultaneously

Schedule

• Open 7 days a Week
• Weekends are required after the first 90 days
• 5 working days each week
• Additional days will be required during peak seasons
• 8:45am - 5:30pm

Compensation

• Salary Range = $60,000 - $77,000
• 2% Commissions (in addition to salary) are paid biweekly.
• 5 days of PTO