Call Center Representative

Company Description

Skar Audio, founded in 2012 by Kevin Schlenker, specializes in designing and manufacturing high-quality car audio products supported by exceptional customer service. Headquartered in Tampa, Florida, the company has expanded to employ nearly 50 passionate team members who prioritize customer satisfaction. Skar Audio is known for creating competition-grade audio products at accessible prices without compromising quality. With over 100,000 sq ft of headquarters space and a satellite facility in Las Vegas, Nevada, the company serves customers nationwide with rapid shipping and outstanding support. Remaining privately owned, Skar Audio continues to innovate and deliver remarkable audio experiences while operating with agility and customer-focused values.

Role Description

Skar Audio is hiring a full-time, on-site Senior Customer Service Associate to join its team in Tampa, FL. In this role, you will be responsible for providing top-quality customer service, handling customer inquiries, and ensuring a seamless customer experience. You will answer phone calls and emails, resolve customer concerns, and contribute to maintaining high levels of customer satisfaction. Additionally, you’ll collaborate with other teams to improve support processes and work towards achieving business goals.

About The Role

• Title: Senior Customer Service Associate
• Job Location: Tampa, FL
• Type: On-site
• Standard Office Hours: 9:00am - 5:30pm

What you'll be doing

• Manage high-volume inbound customer communications (email and phone)
• Collaborate cross-functionally with warehouse operations and leadership teams
• Confidently close sales over the phone and maximize revenue from warm inbound leads
• Provide consultative product recommendations based on customer needs, based on type, goals, and budget
• Identify reoccurring customer pain points and recommend process improvements (Github)
• Maintain strong response time, resolution, and sales KPIs
• Accurately interpret and apply company policy on warranties and returns
• Navigate multiple internal systems simultaneously (CRM, order-management, shipping platforms)
• Maintain accurate documentation and note records
• De-escalate sensitive situations while maintaining brand professionalism

Preferred skills for this role

• Strong consultative sales ability
• Comfort closing sales over the phone
• Ability to identify upsell and cross-sell opportunities
• Competitive mindset with revenue-focused thinking
• Experience or knowledge in car audio equipment

Required qualifications

• Four-plus years experience in phone-based sales or consultative selling
• Bachelor's degree
• Must type 50 words per minute

Compensation & Benefits

• Base Salary: $70,000.00 - $72,000.00 PLUS commissions
• 401(K) (w/ Company Match)
• Paid Time-off

Job Type: Full-time

Base Pay: $70,000.00 - $75,000.00 per year

Benefits:

• Paid time off

Education:

• Bachelor's (Required)

• Work Location: In person

Requirements added by the job poster

• Bachelor's Degree

• 2 years of experience in Sales

• • 4 years of experience in Customer Service