Performance Improvement Clinical Project Manager

The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Other information:

Job Summary
Drive strategic quality, performance and operational improvement initiatives to successful and sustainable completion. Partner in creating and sustaining inter-related process and procedural systems that drive quality as defined by STEEEP, specifically safe, timely, effective, efficient, equitable and patient-centered. Requires strong leadership skills and Just Culture principles to drive objective and demonstrable improvement collaboratively with senior leadership sponsors and process owners. Requires local (45-mile radius) travel regularly to perform duties at all enterprise locations, including two hospitals as well as throughout hospital outpatient services and over 20 clinical service sites. Works effectively and cooperatively within the workplace. Location/Department specific tasks and competencies may apply.

Essential Functions
Design, direct and manage projects thoroughly, professionally and with excellent customer service, on time and within budget that drive quality-centered (STEEEP) performance measures. Partner in creating and sustaining cross-departmental and multi-disciplinary process and procedural systems that drive quality in everyday workflow. Align work with senior leadership. Present and report project progress and results regularly to leadership. Employ formal project processes, such as but not limited to charters, project plans, and trending process, outcome and balancing metrics as well as tracking resources and financial expenditures. Perform investigations, including clinical and non-clinical root cause analyses. Conduct meaningful and timely assessments to objectively measure plan progression and impact of improvement activities. Necessitates robust data analysis skills and a knowledge of relational data sets to produce meaningful and useful data intelligence. Provide leadership and coaching to directors, managers and other colleagues as needed to be successful in achieving desired project outcomes. Anticipate and identify problems; design, analyze, quantify and recommend potential solutions. Define, quantify and report business implications of potential solutions, especially the impact of action and the associated opportunity costs. Allocate and promote allocation and structure of resources to successfully implement and sustain improvements. Adheres to all SRH and department specific policies and procedures. Performs other duties as assigned.

Education
Bachelor's degree in business, healthcare, leadership or related subject required. Master’s degree preferred. Just Culture education desired. Lean, A3 Problem-Solving and / or Six Sigma education desired. Formal leadership education strongly preferred. Crucial Conversations, Fierce or similar formal verbal communication program completion preferred.

Experience/Training
Previous clinical or patient-facing experience required. Previous experience and proven success in leading improvement events required, e.g. Lean, Six Sigma, Root Cause Analyses. Two (2) years’ experience in a supervisory and/or leadership role required. Three (3) years of acute healthcare-related experience required. A3 problem-solving experience desired.

License/Certifications
WA State Registered Nurse licensure required. Certification in Lean, A3 Problem-Solving or Six Sigma strongly preferred.

Other Skills
Excellent written, verbal and interpersonal communication skills required. Proficient data analysis skills and utilization of Microsoft Excel required. Must be able to effectively utilize Microsoft Office and other computer applications to perform work. Must possess the ability to communicate complex concepts in a simple form. Must be highly analytical with a strong grasp of both quantitative and qualitative data. Ability to plan, coordinate and prioritize while meeting deadlines and maintaining accuracy. Must be able to learn unfamiliar concepts quickly. Capable of independent thinking. Must have the ability to develop and maintain positive, service-oriented relationships with all levels of healthcare professionals. Ability to coordinate work schedule with requirements of position.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand for long periods of time. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office.