What are the responsibilities and job description for the Customer Service Representative position at Sk Epromologo?
Epromologo is looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Act as the first point of contact via email, phone, and live chat, for clients.
- Provide outstanding service by responding quickly to all client requests, both internal and external, in a professional and timely manner.
- Initiate and complete a variety of day-to-day tasks in support of Client Services' efforts to effectively serve clients.
- Adeptly utilize internal Customer Relationship Management (CRM) and Ticketing Tool (ManageEngine) systems to manage client support requests.
- Develop a strong knowledge of Vector Solutions web-based products and be able to align these solutions to meet the specific needs of each client.
- Assist with administrative tasks and other special projects as needed.
- Work with the accrediting bodies of several states on behalf of the clients.
- Create client-facing support articles for our knowledge repository.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Direct unresolved issues or feedback to the next level of support personnel.
Requirements
- High School Diploma/GED
- Valid driver's license
- Passion for customer service and motivated to exceed goals
- Proven strong sales and closing skills and the ability to friendly, engaging manner
- Good verbal and written communication skills
- Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem solving skills
- Excellent organizational and time management skills
- Ability to stand and/or walk for the entire shift
- Work flexible shifts including weekends, holidays, and overtime as required
- Strong computer proficiency and ability to use phone, calculator, and fax machine
- Able to work outdoors in all weather conditions
Benefits
- Health insurance
- Paid time off
- Paid training
- Dental insurance
- Travel opportunities
- Flexible schedule
Salary : $30 - $45