Field Services Technician

This position requires self-motivation, planning, and organizational skills as a member of the Field Services Team. Under the supervision of the Field Services Manager, this team member will perform various departmental duties, including: meter maintenance, meter installation and activation, service disconnects, customer site visits, and other duties as needed. 

Responsibilities - Essential

The tasks listed below are those that represent most of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.

• Interacts and communicates with the immediate supervisor, co-workers, contractors and the public.

• Attends meetings and training as necessary to enhance job knowledge and skills.

• Reads residential and commercial water meters using computerized meter reading equipment on assigned routes and record readings, making necessary calculations. 

• Provides meter readings to Billing Clerk.

• Determines consistency of meter readings; report unusual cases to a supervisor.

• Responds to customer inquiries and resolves issues or complaints in a timely manner

• Water meter reading to ensure accurate billing

• Water meter maintenance; performing maintenance on water meter equipment

• Water meter installation; installing water meters and related structures

• Water meter inventory; keeping inventory of water meters and related equipment

• Understands and complies with the company’s policies, procedures and best practices

• Performs other duties as assigned

• Maintains an awareness of company risks and threats

• Projects a positive company image to the public

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• High school diploma or equivalent
• At least three (3) years of related experience required, with prior meter reading experience highly preferred
• Experience with technologies and best practices utilizing multiple platforms, including proficiency in Microsoft Office – Word, Excel, Outlook, PowerPoint
• Ability to multitask and monitor several projects daily
• Ability to work well under pressure and manage time effectively
• Ability to take initiative to develop new strategies and outside-the-box ideas
• Ability to work independently or in a team
• Strong communication skills 
• Excellent organizational skills and the ability to meet deadlines 

Benefits:

- Four-Day Work Week (Monday - Thursday)

- Competitive Insurance Benefits (Medical, Dental, Vision)

- 401(k) Match Program

- Uniform Allowance

- Paid Vacation

- Paid Holidays

All SJWD employees are expected to conduct themselves at the highest standard of honesty and integrity and consistently render loyal and efficient service. They must be aligned with the District's mission, vision, and values.