Business Operations Manager

Company Description

SJH Derm is a well-established multi-site dermatology practice providing exceptional medical, surgical, and cosmetic care across the Chicagoland area, including La Grange, Lombard, Skokie, and Gurnee. Deeply rooted in our communities, we pride ourselves on delivering a seamless patient experience built on clinical excellence and compassionate service.

We believe outstanding care starts with a strong internal culture. Our team emphasizes collaboration, integrity, and clear accountability to support efficient workflows and a supportive work environment. This is an exceptional opportunity to join a stable, forward-thinking, and mission-driven practice that genuinely values continuous improvement and the growth of its team members.

Key Responsibilities

Leadership & EOS Strategy

• Leadership Team Member: Serve as an active member of the Leadership Team to help steer the strategic direction of the company.
• Attend and actively participate in weekly L10 meetings to solve issues, track progress, and ensure organizational alignment.
• Provide consistent, high-level feedback to the CEO regarding clinical health, staff morale, and operational hurdles.
• Set and track quarterly goals (Rocks) for self and direct reports.
• Conduct growth plans, huddles, and performance reviews for the customer service team (front desk) and office managers.

Staffing & Scheduling Oversight

• Directly oversee Office Managers and Customer Service teams across all locations.
• Create and manage schedules for the Customer Service team, including coordinating daily coverage and handling any scheduling changes.
• Coordinate a rotating leadership schedule to ensure management presence is maintained across both locations during all clinical hours. Coverage hours generally fall between 7:00 AM – 7:00 PM Monday – Thursday and 7:00 AM – 5:00 PM on Fridays.

Practice Operations & Patient Flow

• Oversee day-to-day operations to ensure efficient, effective, and consistent clinic performance.
• Manage office and patient flow to optimize provider schedules, room utilization, and patient experience.
• Monitor and report on KPIs such as patient wait times, no-show rates, room utilization, and staffing ratios.
• Identify operational challenges and implement solutions to improve efficiency and service quality.
• Provide hands-on assistance where needed to support clinic operations and maintain flow.
• Primary site is La Grange with occasional travel to Lombard, Skokie, and Gurnee.

Compliance & Regulatory Oversight

• Maintain compliance with all regulatory requirements (HIPAA, OSHA, State regulations, and ISMIE).
• Responsible for the development, implementation, and updating of policies and procedures relating to non-clinical workflow for all locations, as needed.
• Prepare for audits, inspections, and regulatory reviews.

Technology & Facilities Oversight

• Oversee implementation and optimization of Nextech, Health iPass, and other SJH Derm technologies.
• Coordinate equipment repairs and service work alongside the Facilities Manager.
• Oversee inventory levels for medical, surgical, and office supplies in the Facilities Manager's absence or when assistance is needed.

Other duties as assigned.

Qualifications

• Business Operations: Strong operational management skills, including experience overseeing daily workflows, processes, and cross-functional coordination.
• Analytical Skills: Ability to interpret operational and financial metrics, identify trends, and recommend data-driven improvements.
• Program Management: Proven capability to plan, implement, and monitor initiatives, projects, and practice-wide process changes.
• Finance: Finance-related skills, such as basic budgeting, expense monitoring, and familiarity with revenue cycle or clinic financial performance.
• Experience: Prior experience in a medical practice, healthcare, or multi-site service environment preferred.
• Leadership: Strong interpersonal, communication, and conflict-resolution skills, with the ability to lead and develop diverse teams.
• Technology: Proficiency with practice management systems, EHRs (Nextech preferred), and common office software (e.g., spreadsheets, reporting tools).
• Education: Bachelor’s degree in Business, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
• Location: Proven ability to work on-site full time in La Grange, IL, and effectively collaborate with clinicians, staff, and leadership.