What are the responsibilities and job description for the Patient Access Representative/Call Center Agent position at sjfmc?
Job Description:
Patient Access Representative
Southern Jersey Family Medical Centers, Inc. is looking for a talented Patient Access Representative to provide care and help make an impact in our fast-paced call center.
Summary: The Patient Access Representative is responsible for handling high-volume inbound and outbound calls for an ambulatory healthcare facility which includes Internal Medicine, OB-GYN and Dental services. He or she will provide excellent customer service to patients and staff. Ideal candidate should have prior experience working in an ambulatory care setting or call center with an emphasis on scheduling and patient satisfaction.
Hours: The full-time position requires the ability to work a flexible schedule. General hours would be between 8:00 am - 7:00 pm, Monday - Friday with at least two late nights per week.
There are full time, part time options available.
Position Responsibilities/Duties:
* Answer incoming telephone calls through multiple line system
in a courteous and professional manner
* Perform an accurate
search for the patient in the database, thus reducing the number of
duplicate patient records in EMR system
* Obtain all appropriate
demographic and financial coverage for the patient and entering the
data into the Registration Database
* Schedule appointments using
the correct protocols established by department, for every provider
within a department and for ancillary departments when required
*
Assessing the patient’s financial ability to pay for services and
provide patients with necessary information required
* Route
phone calls; transfers calls as appropriate to clinical and support
staff
* Address questions and concerns from callers and forward
to appropriate staff or department; answer and manage voice mail and
faxes
* Maintain excellent interpersonal skills in dealing with
internal and external callers
* Demonstrate excellent customer
service skills
* Coordinate obtaining interpreter services, as
required for patient visits
* Report all critical incidents to
manager in a timely fashion
* Other duties as assigned