What are the responsibilities and job description for the Family Partner position at SJB Child Development Centers?
Brief Description
DUTIES AND RESPONSIBILITIES
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of position skill and/or ability required.
Education
Under the supervision of the Family Services Manager, the Family Partner is responsible for screening families for program eligibility, ensuring children are appropriately enrolled and assuring implementation of policies and procedures to maintain integrity of state and federal enrollment. The Family Partner advocates for all children and families enrolled at SJB Child Development Centers. The Family Partner will assist the management team in ensuring that Title 22, Title 5, and Head Start Performance Standards are being met by working closely with all families.
DUTIES AND RESPONSIBILITIES
- Adhere to all company policies and procedures.
- Comply with all Title XXII Regulations, Title V Regulations, Funding Terms and Conditions, and Head Start Program Standards.
- Ensure the accuracy and integrity of enrollment and family data by regularly reviewing and monitoring entries in SJB’s database systems.
- Ensure the accuracy and integrity of Early Head Start and Head Start family data by regularly reviewing and monitoring entries in ChildPlus database.
- Process enrollments in a timely manner utilizing SJB’s waiting list.
- Determine family’s eligibility for childcare programs based on Title V Regulations and Head Start Performance Standards.
- Maintain accurate eligibility and enrollment records through effective use of computerized and manual tracking systems.
- Ensure all eligibility and need requirements are accurately verified and fully compliant with applicable state and federal regulations.
- Collaborate with Site Supervisors to identify enrollment vacancies and coordinate timely placement of eligible children to maintain full program enrollment.
- Ensure family files are complete, current, and compliant by accurately documenting all required forms and family case notes in a timely manner.
- Conduct monthly audits of caseload, funded enrollments for California State Preschool Programs (CSPP) and General Center Based (CCTR) and Head Start Programs.
- Ensure timely collection and uploading of active IFSPs and IEPs to maintain accurate and up-to-date records.
- Provide ongoing support to families and conduct timely follow-ups to ensure their needs are met or concerns are addressed.
- Establish and maintain positive, trust-based relationships with families to identify their needs, connect them with appropriate resources, and provide timely follow-up to ensure those needs are effectively addressed.
- Ensure compliance with Head Start Performance Standards for all Early Head Start and Head Start families.
- Maintain accurate documentation, clearly documenting family details and all actions taken to ensure compliance in state and federal programs.
- Coordinate and schedule intakes, certification, recertification appointments, and meetings to align with family availability, ensuring timely and convenient access to services.
- Prepare and submit reports on family and child data as required, promptly responding to requests for information and ensuring accuracy.
- Assist families with completing the SJB online waitlist applications, as needed.
- Participate and engage in recruitment activities, health fairs, meetings, and other community outreach events as requested.
- Travel when necessary to conduct SJB business.
- Work as a member of the SJB team by promoting the mission, values, philosophy of SJB.
- Attend and participate in meetings as directed by supervisor or Department Director.
- Other duties, as assigned by supervisor or Family Services Department Director.
- Mandated to report suspected child abuse.
- Ensure health and welfare of staff is maintained at all times.
- Ensure staff understand and follow agency procedures and reporting requirements related to health and safety standards.
- Report safety hazards and injuries immediately and ensure proper paperwork is completed in a timely manner.
- General knowledge of childcare including federal and state regulations governing childcare.
- Organized, creative, independent, self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling based and prioritization, and driven by excellence.
- Must possess exceptional communication skills to present facts and recommendations effectively in oral and written form, including accurate grammar and business correspondence knowledge.
- Strong interpersonal skills to establish and maintain effective business relationships; demonstrated ability to communicate in situations requiring tact and poise; skilled in confidentiality and discretion.
- Thorough knowledge of office administration including efficient filing systems, office machines and equipment, and computer software such as Word, Excel, Publisher, Outlook (email & calendar).
- Skilled in customer service and employee relations.
- Must present a neat, professional appearance.
- Ability to adjust tasks and focus with composure, and in accordance with changing deadlines and priorities.
- Belief in working as a professional, cohesive team member.
- Respect diversity and embrace working with multi-cultural communities.
- Ability to define and solve practical problems and deal with a variety of concrete variables.
- Ability to maintain confidentiality.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Must be at least 18 years of age.
- Associates degree is required.
- Must be in good health as verified by a current health screening, including a test for Tuberculosis performed under the supervision of a physician not more than one year prior to employment.
- Proof of up-to-date immunization records to include but not limited to Measles, Pertussis, Tuberculosis (every 4 years) and Influenza (annually).
- Must be able to pass a fingerprint clearance, criminal record, FBI and DOJ clearance and child abuse index check prior to employment.
- Must possess California Driver’s License and meet minimum insurance requirements for personal vehicle and have a driving record which meets the standards set forth in Administrative Regulation 4532 and 4533. If current auto insurance has a “Business Use Exclusion” it will need to be removed from your policy.
- Completion of Mandated Reporter Training as per Assembly Bill 1207. Must be completed every 2 years.
- Bilingual/Biliterate a plus.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of position skill and/or ability required.
Education
- Within 18 months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field.
- Experience relevant to position.
- Bilingual Preferred.
- Excellent interpersonal and customer service skills.
- Self-motivated and able to work both independently and in a team setting.
- Strong organizational skills, detail oriented, analytical, and ability to multi-task.
- Strong written and verbal communication skills in order to communicate with individuals of diverse backgrounds and cultures.
- Ability to type 45 WPM.
- Ability to organize and maintain records.
- Ability to operate standard computer and office equipment used by agency.
- Ability to work a flexible and/or fixed work schedule.
- Ability to work with a diverse group of people, including parents, staff, volunteers, and visitors.
- Ability to maintain confidentiality.
- Demonstrate the skills necessary to accurately obtain, evaluate, and verify information to determine initial or continued eligibility for participation in various programs. Demonstrate the skills necessary to interpret State and Federal regulations and guidelines.
- Must possess a current California driver license, meet minimum insurance requirements for personal vehicle, and have a driving record, which meets the standards set forth in Administrative Regulation 4532.
- Must pass criminal background check prior to employment.
- Must have an up to date physical, TB screening (every 4 years), and Influenza (annually) results no more than 60 days prior to employment.
- Proper public contact skills and tactful telephone techniques.
- Office procedures and practices, including the operation of standard office equipment, office software applications and programs.
- Basic record-keeping principles and practices.
- Correct English usage, spelling, grammar, vocabulary, and punctuation.
- Goals and functions of the Head Start Program and related State and Federal regulations and guidelines.
- Establish, prepare, and maintain reports and systematic records related to assigned functions.
- Understand and follow oral and written instructions of a routine to complex nature.
- Able to sit for long periods of time.
- Lift and/or move boxes up to 25 lbs.
- Hand, finger, eye coordination.
- Ability to stoop, kneel, and crouch.
- Able to lift and carry moderately heavy supplies up to 30 lbs.
- Typing, reading and using a computer with a mouse 90% of each workday.
Under the supervision of the Family Services Manager, the Family Partner is responsible for screening families for program eligibility, ensuring children are appropriately enrolled and assuring implementation of policies and procedures to maintain integrity of state and federal enrollment. The Family Partner advocates for all children and families enrolled at SJB Child Development Centers. The Family Partner will assist the management team in ensuring that Title 22, Title 5, and Head Start Performance Standards are being met by working closely with all families.
Salary : $34 - $39
