What are the responsibilities and job description for the General Manager position at SJ Venture Group?
Pocha is a fast-casual restaurant dedicated to delivering exceptional culinary experiences. We take pride in serving fresh, high-quality food in a welcoming and sophisticated atmosphere. Our vision is Driven by Details, Crafted with Care, Connected by Community.
We are seeking a seasoned General Manager with proven leadership experience in the restaurant industry to oversee operations and ensure the continued success of our establishment.
Job Summary
The General Manager will be responsible for all aspects of restaurant operations, including customer service, staff management, inventory control, and financial performance. This individual must have prior experience managing a restaurant and a strong background in food service to maintain high standards and drive business growth.
Key Responsibilities
- Oversee daily restaurant operations, ensuring efficiency and exceptional service.
- Lead and supervise a team, including hiring, training, scheduling, and performance management.
- Monitor inventory levels, manage ordering, and minimize waste.
- Ensure compliance with health and safety regulations while maintaining a clean, organized restaurant.
- Develop and implement strategies to enhance customer satisfaction and drive sales growth.
- Analyze financial reports, manage budgets, and control costs to achieve profitability targets.
- Handle customer inquiries, feedback, and complaints professionally and effectively.
- Foster a positive, collaborative, and inclusive work culture.
Qualifications
- Minimum of 2 years of experience as a General Manager or in a leadership role within the restaurant industry.
- Background in food service is required, candidates without restaurant experience will not be considered.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to analyze financial data and make informed business decisions.
- Knowledge of health and safety regulations and compliance standards.
- Passion for delivering outstanding customer service and high-quality food.
- Flexible schedule, including availability to work evenings, weekends, and holidays as needed.
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance