Shift Leader

SUMMARY

The Shift Leaders coordinates activities of team members in the preparation of menu items to ensure and efficient and profitable operation.  Ensures that guests are satisfied with their dining experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Capable of leading and directing others
• Follows service standards and sequence of service as outlined in the figure 8
• You can and will be assigned to other and/ or multiple departments, besides your primary job code
• From time to time you may be directed to work on special projects or assist with other work necessary or important to the operations of the Company.
• Sizzler may alter or change your job duties, reassign or transfer job responsibilities or assign you additional responsibilities in other positions

CORE COMPETENCY REQUIREMENTS

• “Here to Help Mentality”: Will assist different departments and team mates, other than primary job code, as needed.
• Guest Service: Manages difficult or emotional guest situations; Responds promptly to guest needs; Responds to requests for service and assistance; Identify and resolve problems in a timely manner.
• Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Able to read and interpret written information.
• Team Work: Balances team and individual responsibilities; Welcomes feedback; Contributes to building a positive team spirit; Supports everyone’s efforts to succeed.
• Planning and Organization:  Able to prioritize and plan work activities.  Use time efficiently.
• Diversity & Ethics: Promotes a harassment-free environment; Treats everyone with respect; Works ethically and with integrity; Upholds organizational values.
• Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time.
• Professionalism: Reacts well under pressure; Accepts responsibility for own actions; Complies with Grooming & Appearance requirements.
• Quality and Quantity of Work: Demonstrates accuracy and thoroughness; applies feedback to improve performance; meets productivity standards and strives to improve productivity; completes work in a timely manner; monitors own work to ensure quality.
• Safety & Security: Observes safety and security procedures; reports potentially unsafe conditions; Maintains a safe work environment; Uses equipment, materials and chemicals properly.
• Adaptability: Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events.
• Attendance/Punctuality: Is consistent at work and on time; ensures work responsibility are covered when absent; attends all restaurant meetings.
• Dependability: Follows instructions; responds to management directions; takes responsibility for own actions.
• Food Safety and Sanitation:  Will be certified in accordance with local jurisdiction requirements

QUALIFICATIONS

Education and/or Experience

• Team members must have 1 year of Sizzler experience or 1 year of leadership experience.
• Has successfully completed the Shift Leader training program.
• Has successfully completed ServSafe training.
• Certified in all areas of the restaurant 

Language / Mathematical Skills

• Ability to read and interpret financial and written information.
•  Ability to add, subtract, multiply, divide and dispense change correctly
• Ability to speak and understand English both written and verbally.

Reasoning Ability

• Ability to apply common sense understanding to carry out detailed written and oral instructions

PHYSICAL DEMANDS

While performing the duties of this job the employee is regularly required to stand, use hands, talk and hear. The employee is occasionally required to stoop, kneel or crouch. The employee must frequently be able to lift, pull and push up to 50 pounds.

WORK ENVIRONMENT

While performing the duties of this job the employee is regularly exposed to machinery with moving mechanical parts, sharp objects and open flames. The employee can sometimes be exposed to wet, humid, cold or hot conditions. The noise level is the work environment is usually moderate

Performs miscellaneous job-related duties as assigned