What are the responsibilities and job description for the Customer Service Associate position at Sizemore Insurance?
Insurance Sales & Customer Service Representative
Job Type: Full-Time
Compensation: Base Salary Commission
Position Summary
We are seeking a motivated, customer-focused Insurance Sales & Customer Service Representative to join our growing insurance agency. This role combines customer service with sales, helping clients protect what matters most while building lasting relationships. The ideal candidate is comfortable speaking with customers by phone, identifying their insurance needs, and recommending appropriate coverage options.
This is an excellent opportunity for someone who enjoys helping people, is goal-oriented, and wants to earn additional income through commission. Candidates must be licensed or willing to obtain the appropriate insurance license after hire.
Responsibilities
- Service existing customer accounts by answering questions, processing policy changes, and resolving coverage concerns.
- Contact prospective and existing customers by phone to identify insurance needs and offer appropriate insurance products.
- Generate new business through outbound calling, referrals, and cross-selling opportunities.
- Quote, sell, and bind personal and/or commercial insurance policies.
- Review customer policies to identify coverage gaps and recommend additional products.
- Follow up on leads and renewal opportunities in a timely manner.
- Maintain accurate customer records and document all interactions.
- Provide exceptional customer service while meeting agency sales goals.
- Stay current on insurance products, company guidelines, and licensing requirements.
Qualifications
- High school diploma or equivalent (college coursework is a plus).
- Current Property & Casualty insurance license preferred, or willingness to obtain licensing within a specified timeframe.
- Previous sales, customer service, or insurance experience is preferred but not required.
- Strong communication and relationship-building skills.
- Comfortable making outbound sales calls and asking for the sale.
- Self-motivated with a positive attitude and strong work ethic.
- Excellent organizational and time management skills.
- Proficient with computers and able to learn agency management systems.
Compensation & Benefits
- Competitive base salary plus uncapped commission.
- Paid training and licensing assistance for qualified candidates.
- Opportunities for career growth and professional development.
- Supportive team environment.
- Paid time off.
What We're Looking For
We're looking for someone who enjoys helping people, is confident on the phone, and is driven to achieve results. If you're motivated by both serving customers and earning commissions through sales, we'd love to hear from you.
Pay: $14.00 - $25.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $14 - $25