What are the responsibilities and job description for the Patient Service Representative - Operator position at Sixteenth Street Community Health Centers?
Join our team committed to the highest quality healthcare!
JOB RESPONSIBILITIES:
- Deliver high quality customer service to all callers.
- Communicate pleasantly and professionally with callers under all circumstances.
- Answer and direct incoming calls through the Call Center efficiently, accurately and per protocols.
- Obtain and/or review all patient demographic information.
- Provide patients with appropriate appointments and/or route to appropriate support.
- Complete new patient registration through direct guarantor/patient contact to obtain required information.
- Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.
- Utilize web-based application to verify insurance eligibility upon each scheduling occurrence when necessary.
- Review balances and co-pay information.
- Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
- Keep current on staff directory, Health Center information and Sixteenth Street events.
- Reception effectively as assigned.
- Use downtime and workload fluctuations effectively.
- Projects as specified by supervisor.
- High school diploma or GED.
- Must have a pleasant attitude which communicates verbally.
- Clear speaking voice.
- Handle high stress environment.
- Familiarity with computers is helpful.
- Ability to relate well to people from diverse ethnic and cultural backgrounds.
- Bilingual required (Spanish/English).