Patient Service Representative - Operator (Part-time)

Looking for a job in healthcare with no nights and no weekends? Join our team dedicated to the highest quality health care!

JOB RESPONSIBILITIES:

• Deliver high quality customer service to all callers.
• Communicate pleasantly and professionally with callers under all circumstances.
• Answer and direct incoming calls through the Call Center efficiently, accurately and per protocols.
• Obtain and/or review all patient demographic information.
• Provide patients with appropriate appointments and/or route to appropriate support.
• Complete new patient registration through direct guarantor/patient contact to obtain required information.
• Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.
• Utilize web-based application to verify insurance eligibility upon each scheduling occurrence when necessary.
• Review balances and co-pay information.
• Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
• Keep current on staff directory, Health Center information and Sixteenth Street events.
• Reception effectively as assigned.
• Use downtime and workload fluctuations effectively.
• Projects as specified by supervisor.

• High school diploma or GED.
• Must have a pleasant attitude which communicates verbally.
• Clear speaking voice.
• Handle high stress environment.
• Familiarity with computers is helpful.
• Ability to relate well to people from diverse ethnic and cultural backgrounds.
• Bilingual required (Spanish/English).