What are the responsibilities and job description for the Customer Service Specialist (Bilingual - English & Spanish) position at SIXT?
Job Description
As a Customer Service Specialist (Bilingual) at SIXT, you play a key role in delivering a premium, end-to-end customer journey for both English- and Spanish-speaking customers. You serve as a primary point of contact, supporting customers through reservations, billing questions, and service-related inquiries while ensuring clear, culturally competent communication across all interactions.
This role is ideal for bilingual professionals who thrive in high-volume environments, enjoy helping customers find the right solutions, and take pride in delivering consistently high-quality customer experiences.
YOUR ROLE AT SIXT
- You respond to all inbound customer contacts within established service levels, ensuring a premium customer experience in both English and Spanish
- You assist customers with reservations, vehicle selection, and service-related inquiries to support a seamless rental experience
- You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
- You partner with global departments to address customer requests and deliver the most effective solutions
- You provide clear guidance and support on billing inquiries, service complaints, and general assistance needs
- You consistently meet or exceed performance, quality, and customer satisfaction standards in every interaction
YOUR SKILLS MATTER
- Education – You have a High School diploma or equivalent; an Associate degree is preferred
- Experience – You bring 2–3 years of customer service experience, with a focus on problem resolution and de-escalation
- Bilingual Proficiency – You are fluent in English and Spanish, with the ability to communicate clearly and professionally in both languages
- Technical Proficiency – You are proficient in Microsoft Office applications and CRM tools, and can manage high call volumes while maintaining quality service
- Soft Skills – You demonstrate strong organizational skills, excellent verbal and written communication, and the ability to multitask, stay organized, and manage time effectively
- Commitment to Excellence – You are success-oriented, adaptable, and willing to take on multiple responsibilities in a dynamic environment
WHAT WE OFFER
- Paid Time Off & Sick Leave – Enjoy PTO, sick leave, and support for a healthy work-life balance
- Comprehensive Health & Insurance – Access medical, dental, and vision coverage, life insurance, critical illness and hospital indemnity plans, pet insurance, and a 401(k)-retirement plan
- Compensation – $20.50 per hour, plus a monthly performance-based bonus of up to $500
- Schedule Requirement – Must be able to work weekends
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!