What are the responsibilities and job description for the Global Workforce Management Analyst position at SIXT USA?
Job DescriptionAre you ready to be the strategic mind behind our operations? As a Workforce Management Analyst at SIXT, you'll be the driving force behind optimizing our global contact center operations, turning data into actionable insights that power our customer service excellence. If you're passionate about analytics, thrive on solving complex scheduling puzzles, and love making a measurable impact on business performance, this is the role for you. Apply now!YOUR ROLE AT SIXT You monitor real-time KPIs and schedule adherence, ensuring operational excellence across our multi-site, multi-skill contact center environmentYou maintain and produce accurate long-term capacity plans, supporting strategic resource allocation and workforce optimizationYou provide periodic reports, both real-time and historical, containing performance data to support operations management decision-makingYou oversee the administration, setup, and utilization of WFM software, maximizing system efficiency and functionalityYou establish and maintain strong relationships with key operational and support partners, identifying opportunities for continual improvement and cost savingsYou effectively communicate insights and strategic recommendations to multiple tiers of Mid to Executive Leaders across the organizationYOUR SKILLS MATTER Experience You have 2 years of experience working with global Contact Center Workforce Management software, processes, and principles including staffing projections, scheduling, and service level analysisTechnical & Analytical Proficiency You are proficient in MS Office Applications (Word, PowerPoint, and Excel) with strong analytical and problem-solving skills, keen attention to detail, and the ability to collect data and draw valid conclusions. Proficient in Genesys and Calabrio – or comparable tools preferredSoft Skills You are self-motivated, excel independently in a high-profile position, demonstrate excellent communication skills, adapt to changing priorities, and are available for night and weekend shifts based on business needsCommitment to Excellence You demonstrate strong analytical and problem-solving abilities with keen attention to detail and the ability to define problems, collect data, and draw valid conclusionsWHAT WE OFFER Comprehensive Health Insurance Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement planPaid Time Off & Sick Leave Access Enjoy PTO, sick leave, floating paid holidays and a healthy work-life balance Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you and your immediate familyCareer Growth Opportunities Advance your career within a rapidly growing company experiencing over 30% growth with a presence in over 100 countries worldwide Innovative Environment Work with cutting-edge WFM and ACD software in a dynamic, global organization that values innovation, creativity, and entrepreneurial spiritCompensation $70,000 - 75,000 Additional InformationAbout us:We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Salary : $70,000 - $75,000