What are the responsibilities and job description for the Customer Service Agent position at SIXT USA?
Company Description Job DescriptionReady to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly wage of $22.50.YOUR ROLE AT SIXTYou welcome all customers upon arrival and gather feedback to improve their future rental experienceYou ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channelsYou advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused processYou identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct locationYou work in various weather conditions and are willing to take on additional tasks to support business needsYOUR SKILLS MATTEREducation & Experience You have a high school diploma or GED and at least 1 year of customer service experienceLicenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorshipComputer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applicationsWork Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplaneUniform & Language You are willing to wear a company uniform and speaking other languages is a plusWHAT WE OFFERComprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your futurePaid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidaysBonus Plan Take advantage of a bonus plan based on performanceEmployee Assistance Program Access support whenever needed through our Employee Assistance ProgramExclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employeesUniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearanceAdditional InformationAbout us:We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Salary : $23