Account Manager

SixHorse Creative, established in 2017, specializes in creating thoughtful, high-quality branded merchandise for clients across a wide range of industries. We work closely with our clients to understand their brand, goals, and audience, then develop customized solutions that help them stand out.

Our team values creativity, attention to detail, strong client relationships, and a willingness to go above and beyond. SixHorse Creative offers a collaborative, fast-paced environment where motivated, client-focused professionals can grow and thrive.

The Account Manager is a full-time, on-site position based in Lexington, Kentucky. This role serves as the primary point of contact for assigned client accounts and is responsible for helping manage projects from concept through final delivery.

Daily responsibilities include managing client orders, tracking project timelines, fulfillment, working closely with internal teams and vendors, and ensuring orders are completed accurately and on time. The Account Manager will also respond to client questions, troubleshoot issues, prepare quotes and proposals, and help identify opportunities to expand services within existing accounts.

In addition, the Account Manager will manage assigned client e-commerce stores, including product updates, order coordination, inventory-related needs, and ongoing client support.

This position requires strong organization, communication, and attention to detail, as well as consistent in-person collaboration with our team to ensure a seamless client experience.

This role offers plenty of opportunity for professional growth and development in an environment where drive, positivity, initiative, and a commitment to exceeding expectations are essential. We provide training, resources, and ongoing support to help you succeed in the position.

• Bachelor’s degree in business, marketing, communications, or a related field, or 1–3 years of relevant professional experience.
• Strong ability to work collaboratively in a team environment while providing exceptional client service.
• Excellent verbal and written communication skills.
• High degree of initiative, personal responsibility, and ownership.
• Strong attention to detail with the ability to produce accurate work under pressure and meet frequent deadlines.
• Exceptional organizational, multitasking, and problem-solving skills.
• Ability to manage multiple client accounts and projects simultaneously.
• Comfortable learning new systems, processes, and technology.
• Proficiency with Microsoft Word, Excel, Outlook, and general internet-based platforms.
• Ability to adapt to changing priorities while maintaining a positive, solutions-oriented attitude.
• Strong follow-through and a commitment to delivering an excellent client experience.