What are the responsibilities and job description for the Customer Service Representative position at SixAxis, LLC?
SafeRack produces World-Class products that are proudly made here in America. We work diligently to innovate new products and processes that drive safer, smarter, and more effective solutions. Our state-of-the-art manufacturing facility has been expanded multiple times over the past decade to accommodate our growth. We offer competitive weekly pay, excellent health benefits, and a fantastic clean working environment.
The positions are located in our Sumter, SC location.
Description:
Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.
Key Responsibilities:
- Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.
- Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary.
- Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems
- Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources
- Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary
- Receive/send all customer drawings, maintain due dates current in system
- High level product and process knowledge to answer internal/external customer queries
- Other responsibilities as assigned or required.
Skills and Requirments:
A results-oriented individual who thrives working in a fast-paced environment
- 3 years of Customer Service experience working in a Manufacturing environment
- Experience with Microsoft Office – Outlook, Word, Excel
- A results-oriented individual who thrives working in a fast-paced environment
- Works well in a team environment to honor SafeRack’s Customer 1st Philosophy
- Strong written and verbal communication skills
- Ability to problem-solve while following process guidelines
Benefits include:
- Health, Dental and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Accident Insurance Plan
- Critical Illness Insurance
- Short-Term & Long-Term Disability
- Life Insurance
- Employee Assistance Program (EAP)
- LegalShield Plan
- IDShield Plan
- Pet Insurance
- 401(k) Plan with company match
- Tuition Reimbursement
- Paid Time Off
- Weekly pay
Equal Opportunity Employer Veterans/Disabled