What are the responsibilities and job description for the Guest Services Team Member position at Six Flags?
Overview
$13.50/Hour
Are you looking for a FUN and rewarding job? Joining our team as a Guest Services Team Member, you will have the opportunity to meet people from all over and gain skills that will last a lifetime!
Working at Kings Dominion, you will have access to these amazing perks:
- PAID training!
- FREE admission to Kings Dominion and other Six Flags parks!
- FREE tickets for family and friends!
- Discounts off food and merchandise!
- Work with people from all over the world
- Team member-only events such as RIDE nights, GAME nights, and FREE FOOD events!
Responsibilities
As a Guest Services Team Member you will:
- Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
- Handle all guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
- Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
- Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
- Answer guest questions and give proper guidance when necessary.
- Offer appropriate compensation based on the guest's concern.
- Promote the park with the utmost enthusiasm and pride while interacting with guests.
- Ensure guest safety and satisfaction during their visit at Six Flags while setting high standards of performance for all areas.
- Ensure that image, cleanliness, and courtesy standard requirements are met.
- Develop a positive relationship with all in-park departments.
Qualifications
- YOU!
- Individuals with a passion and excitment about Kings Dominion!
- People who love helping others and will spport the needs of our guests and team members.
- bility to work and interact with people from diverse backgrounds.
- Good judgment and commitment to safety.
- Availability to include weekdays, weekends, evenings, and holidays.
Salary : $14