What are the responsibilities and job description for the Guest Relations Representative position at Six Flags?
Overview
Directly responsible for assisting guests with day-to-day operations in Guest Relations, Lost & Found, the
Ride Information Center, and Ticket Will Call.
Responsibilities
Responsibilities include:
- Responding to guest inquiries, addressing comments and concerns
- Providing accessibility accommodations for rides and attractions, answering phone lines, and managing lost-and-found reports.
Guest Relations staff are empowered to resolve guest issues and ensure the delivery of world-class guest
service. As the face of the park, this role requires excellent communication skills, a professional and friendly demeanor, and
above-average verbal and written abilities. Six Flags park knowledge is a plus!
Qualifications
• Must be at least 18 years of age with a high school diploma or equivalent
• Strong knowledge of park policies and procedures
• Excellent written and verbal communication skills
• Basic proficiency with computers and phone systems
• Professional, self-motivated, and enthusiastic attitude
• Strong teamwork skills and ability to collaborate effectively with others
• Availability to work a flexible schedule, including nights, weekends, and holidays