Accommodations Overnight Front Office

Overview

The Night Auditor plays a critical role in nightly property operations by balancing accounts and supporting guest services during overnight hours. You’ll perform system maintenance, handle check-ins/outs, and ensure guests have a safe, pleasant experience during off-peak hours. 

Responsibilities

Guest Services & Communication

• Greet and assist guests with check-in/check-out processes in a friendly, professional manner.

• Answer guest questions and provide accurate, timely information.

• Address guest needs and resolve issues promptly and courteously.

• Communicate problems to management as needed. 

Night Audit & Financial Duties

• Perform all night audit procedures, including:
  • Ending the business day and running nightly accounting reports.
  • Balancing and distributing daily revenue reports.
  • Completing all required audit documentation.
  • Running system backups as needed.

• Prepare and share this information with accommodations supervisors and managers. 

Property & Front Desk Operations

• Monitor and maintain cleanliness of guest-facing areas (e.g., lobby, pool).

• Keep front desk stocked and organized.

• Remove trash and maintain guest common spaces.

• Occasionally work both indoor front desk duties and outdoor checkpoints (e.g., camp gate toll booth). 

Team Support & Miscellaneous

• Assist with other duties as assigned by management to support Accommodations and hotel operations.

• Maintain professional appearance and punctual attendance.

• Work independently during overnight hours. 

Qualifications

• Excellent communication and customer service skills.

• Detail-oriented and reliable problem-solver.

• Basic computer skills (e.g., Microsoft Office, reservation/audit systems).

• Ability to work overnight shifts independently.

• Professional appearance and positive attitude. 

• Ability to sit, stand, or walk for extended periods.

• Occasional lifting (up to ~40–75 pounds with assistance).

• Some work outdoors in varying weather conditions. 

• Overnight shift (typically covering late night through early morning hours).

• Interaction with guests, accommodations staff, and managers.

• Balance of desk work and guest service duties.