What are the responsibilities and job description for the Imformation Systems Support Tech position at Six Flags Over Texas?
Overview:
Responsibilities:
Qualifications:
The Information Systems Support Tech is responsible for supporting computers, telecommunications, point-of-sale, audiovisual, and hospitality systems.
Responsibilities:
- Respond promptly to all IT calls and work orders and place help calls when needed to Corporate IT and vendors.
- Document technical issues and resolutions through the use of help desk software
- Complete daily audits of park systems. Require a full walk-through of the park at least two times per shift.
- Complete daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the park’s data center.
- Maintain an accurate inventory of all department-owned software and hardware assets.
- Monitor and maintain sound and video equipment.
- Ensure 100% compliance with all Six Flags Information Systems policies and procedures.
- Assists in other areas of the IT Department.
- Other duties as assigned.
Qualifications:
Skills and Qualifications:
- Must be at least 18 years of age.
- Valid driver’s license preferred, but not required.
- Must have a high school diploma or equivalent.
- Some College Preferred.
- Must be able to speak, understand, read, and write English.
- Must be capable of lifting and carrying 40 lbs.
- Basic knowledge of audio and video systems.
- Skills in data, telecommunications, and/or computer programming.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Good organizational and project management skills; Ability to handle multiple tasks simultaneously.