Aquatics and Park Services Manager Starting at $65,000

Overview:

Job Status/Type: Full-time, year-round

Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.

The Aquatics and Park Services Manager is responsible for the day-to-day operation of the Aquatics and Park Services departments. 

Benefits:

• Paid vacation, holidays and sick time
• Several medical coverage options to fit your needs best
• 401K match
• FREE entry to ALL our parks and water parks!

Perks:

• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Full-time employee events and gatherings
  

Key Duties and Responsibilities:

• Ensure the safety of both guests and employees is the highest priority.
• Create and review operating policies and procedures for assigned areas on a regular basis, making revisions and updates as needed.
• Oversee the general and on-the-job training of assigned teams.
• Ensure all operating procedures and training materials/programs are compliant with Ellis and Associates protocols, the Safety Procedure, and current ASTM F770 standards through annual and ongoing review.
• Manage Aquatics Area Supervisors, Park Services Supervisors, and Training Supervisors who lead a team of Head Lifeguards, Lifeguards, and Park Services Leads and Attendants.
• Develop and implement seasonal leadership standards and leadership training program focusing on communication and accountability for the entire seasonal Aquatics and Park Services teams in order to improve safety, guest focus and efficiency at all levels.
• Responsible for the coordination with Human Resources on the hiring, orientation and placement of personnel.
• Oversee system for scheduling for all areas, tracking all break times, reviewing payroll processing while abiding by all Federal and State labor laws and adhering to budget guidelines.
• Responsible for overseeing the coaching and discipline of Aquatics and Park Services employees.
• Formulate and be accountable for the labor and expense budgets of assigned teams to help achieve division and park-wide objectives.
• Ensure a daily, documented operational audit program is in place for all assigned teams that measures: attentiveness, guest service, cleanliness and appearance standards, and operation procedures.
• Evaluate the performance of employees, head lifeguards, team leads, and supervisors and provide feedback to promote growth and retention.
• Assist in the development and implementation of plans to address park-wide strategic initiatives.
• Continually strive for quality service and guest satisfaction and ensure follow-up on all complaints.
• Serve as a liaison to all other Darien Lake departments in regards to Aquatics and Park Services operations and scheduling.

Qualifications and Requirements:

• Bachelor’s Degree in Business Management or related discipline and/or a minimum of five years of aquatics operations supervisor/management level experience in a theme park setting.
• Ability to maintain a current certification by Ellis and Associates as a certified lifeguard instructor.
• Proven experience with MS Office (Word, Excel, PowerPoint), web-based and data-management applications.
• Ability to read, analyze and interpret professional journals, technical and manufacturer’s procedures and government regulations.
• Proven organization and time management skills.
• Ability to solve practical problems and interpret a variety of written and oral instructions.
• Strong communication skills.
• Ability to achieve and maintain AIMS Certified Aquatics Operations Technician Level 1.
• Excellent motivational, leadership and team building skills.
• Ability to work a flexible schedule, including nights, weekends, holidays and a six-day workweek, as required.