Enablon Support Specialist (Contract)

Enablon Support Specialist Rosemead

Experience level: Mid-senior

Experience required: 8 Years

Education level: Bachelor's degree

Job function: Information Technology

Industry: Information Technology and Services

• Domain expert on Environmental Sustainability and Management, specialist on Enablon
• Support Specialist with experience in ENABLON L2 & L3 incident support
• The ideal candidate will handle user incident management, manage access requests, monitor error messages, and ensure periodic validation of active clients.
• Additionally, responsibilities include conducting weekly and monthly meetings, ensuring deployment stability, and creating monthly KPIs on data completeness.
  
  

Essentials

• Minimum 2-year experience in supporting/ implementing Enablon software solution and 5-year experience in the EHS domain
• Certified in Enablon [builder, shared function, IMS & Audit modules]
• Strong functional knowledge of EHS modules: Risk Management, Metrics, Health and Safety/Incident Management Systems, Audit, and Shared Functions.
• Strong understanding of subject matter concepts related to environmental, health, safety, occupational health, and sustainability
• Good analytical and problem-solving skills.
• Good interpersonal, communication, and collaboration skills to work.
  
  

Preferred:

• Experience with implementing or supporting other Environmental, Health & Safety (EHS)
  Software products.
• Experience with EHSQ concepts and standards as they relate to the capital projects industry
• Serve as the techno-functional operational support lead for Enablon implementations.
• Interpret customer business needs and translate them into business functional requirements
  and technical specifications.
• Configure, modify, and customize Enablon implementations.
• Implement application and operational requirements, using your deep knowledge of Enablon
  functionality.
• Maintain and support Enablon modules Risk Management, Metrics, Health and Safety/Incident Management, Audit, and Shared Functions.
• Provide L1, L2, and L3 operational support for Enablon support.
• Administer, monitor, and troubleshoot operational issues with the Enablon solution.
• Serve as the EHSQ subject-matter-expert and the primary point of contact for technical
  questions and issue resolution.
• Prepare technical documents on processes and client communication, including support
  instructions for addressing frequently occurring issues.
  Timely and Quality delivery of project deliverables in accordance with the project.