What are the responsibilities and job description for the Enablon Support Specialist (Contract) position at Sivad Consulting?
Enablon Support Specialist Rosemead
Experience level: Mid-senior
Experience required: 8 Years
Education level: Bachelor's degree
Job function: Information Technology
Industry: Information Technology and Services
- Domain expert on Environmental Sustainability and Management, specialist on Enablon
- Support Specialist with experience in ENABLON L2 & L3 incident support
- The ideal candidate will handle user incident management, manage access requests, monitor error messages, and ensure periodic validation of active clients.
- Additionally, responsibilities include conducting weekly and monthly meetings, ensuring deployment stability, and creating monthly KPIs on data completeness.
Essentials
- Minimum 2-year experience in supporting/ implementing Enablon software solution and 5-year experience in the EHS domain
- Certified in Enablon [builder, shared function, IMS & Audit modules]
- Strong functional knowledge of EHS modules: Risk Management, Metrics, Health and Safety/Incident Management Systems, Audit, and Shared Functions.
- Strong understanding of subject matter concepts related to environmental, health, safety, occupational health, and sustainability
- Good analytical and problem-solving skills.
- Good interpersonal, communication, and collaboration skills to work.
Preferred:
- Experience with implementing or supporting other Environmental, Health & Safety (EHS)
Software products. - Experience with EHSQ concepts and standards as they relate to the capital projects industry
- Serve as the techno-functional operational support lead for Enablon implementations.
- Interpret customer business needs and translate them into business functional requirements
and technical specifications. - Configure, modify, and customize Enablon implementations.
- Implement application and operational requirements, using your deep knowledge of Enablon
functionality. - Maintain and support Enablon modules Risk Management, Metrics, Health and Safety/Incident Management, Audit, and Shared Functions.
- Provide L1, L2, and L3 operational support for Enablon support.
- Administer, monitor, and troubleshoot operational issues with the Enablon solution.
- Serve as the EHSQ subject-matter-expert and the primary point of contact for technical
questions and issue resolution. - Prepare technical documents on processes and client communication, including support
instructions for addressing frequently occurring issues.
Timely and Quality delivery of project deliverables in accordance with the project.