Licensed Practical Nurse II - Phone Triage (U) (2736) -Decatur

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This position provides direct nursing care and support to the patients of SIU Center for Family Medicine- Decatur, Illinois. The majority of time is spent in the Care Coordination Team where patient assistance is given via the telephone. This position will assist with the triage process, test result entry, prescription refill requests, scheduling appointments, and assist in the clinic if necessary. This position must work closely with faculty, residents, staff and patients to ensure an efficient care coordination operation. This position will assist the Nurse Administrator in leading and directing the other staff members answering incoming calls.

Sign-On Bonus: Now offering a $7,500 sign-on bonus with a 2-year employment commitment for candidates identified for hire before March 31st, 2026!

1. Phone Triage Responsibilities 85%
   1. Screens telephone calls from patients and evaluates the need for the patient to see or speak with the physician or to other members of the health care team.
   2. Handles patient telephone calls for triage and medical advice for the clinic, assessing needs and urgency of needs and implementing a proper plan of action under physician protocols/direction and/or nursing body of knowledge.
   3. Makes judgment decisions regarding the necessity of same-day visits and coordinates the addition of these visits into the doctor, nurse practitioner or nurse schedules. Utilizes GE Business to schedule appointments.
   4. Handles prescription refills or other non-urgent telephone calls and updates/documents actions in the medical record.
   5. Provides health care information to patient/families for treatment of acute and/or episodic minor illness according to protocols.
   6. Provides diagnostic results to patients after physician review.
   7. Utilizes the Electronic Health Record to document all calls and advice to patients and to enhance communication with providers regarding patient care.

1. Nursing Responsibilities 10%
   1. Assists residents and faculty in direct patient care.
   2. Assist nursing staff and providers by: Recording vital signs, assisting with exams, documenting care, preparing equipment, performing tests, treatment and screenings, assists with minor surgery, sterilizes instruments, administers medication ordered by physicians, and collects specimens.
   3. Enter testing results, review of desktop for providers while on approved time off, and provide RX refill requests.
   4. Provides nursing care to patients requiring nursing judgment and specialized nursing skills.
   5. Responsible for keeping paperwork up to date for assigned faculty and residents, i.e., labs, x-rays, and consultation results.
   6. Assists with the coordination of referrals with hospitals and participating specialists, instituting correct preparations for accurate continuum of care.
   7. Coordinates patient and family education prior to diagnostic and/or therapeutic procedures.
   8. Administers and records prescribed medications and immunizations by IM, subq. Intradermal, and by mouth; refill prescriptions under physician order and following policy as needed.

1. Teaching/Training 5%
   1. Provides training and coordination of duties to the Care Coordination Team as necessary.
   2. Evaluates residents according to established criteria.
   3. Teaches residents to function efficiently in the ambulatory setting, including appropriate use of multidisciplinary team approach to care and community resources.
   4. Assists all providers with time management.

1) Possession of a valid license as a Licensed Practical Nurse issued by the Illinois Department of Financial and Professional Regulation, Division of Professional Regulation; AND

2) 6 months of nursing experience in a health care facility (such as a hospital, nursing home, medical clinic, prison, mental health facility, or closely related facilities)

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

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"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.