Hotel Sales & Membership Coordinator

About the Role

Sitio El Tropicano is seeking a highly organized, polished, and resourceful Sales & Membership Coordinator to support both our Sales & Event Team and Membership Team.

This is an important shared position for someone who enjoys keeping people, information, and details organized behind the scenes. The ideal candidate is comfortable balancing multiple priorities, learning new computer systems quickly, and using sound judgment to determine what needs attention next.

This is not a role for someone who needs every step mapped out for them. We are looking for someone who takes ownership, asks thoughtful questions, follows through, and becomes a dependable resource for both departments.

What You’ll Do

You will provide administrative and operational support across both Sales and Membership, including:

• Supporting the Sales & Event Team with proposals, agreements, reports, presentations, client communication, calendars, site visits, meetings, and event-related details.
• Maintaining accurate client, account, group, event, and lead information.
• Supporting the Membership Team with member inquiries, applications, onboarding, communications, events, RSVP tracking, and member records.
• Coordinating calendars, meetings, appointments, and departmental activities.
• Maintaining organized electronic and physical records.
• Tracking follow-up items, deadlines, and outstanding requests.
• Preparing professional correspondence, documents, invitations, reports, and other materials.
• Communicating with hotel departments to help ensure Sales and Membership commitments are executed successfully.
• Assisting with client events, member events, property activations, and special projects.
• Handling Guest, client, member, and business information with professionalism and discretion.

Systems You’ll Work With

This role requires someone who is confident with technology and enjoys learning new systems.

Current systems include:

• Delphi
• Opera
• Peoplevine
• Twilio
• Microsoft Office Suite

Previous experience with these specific systems is helpful, but the ability to learn software quickly and accurately is equally important.

What We’re Looking For

We are looking for someone who:

• Is exceptionally organized and detail-oriented.
• Can manage priorities from two busy teams without losing track of follow-up.
• Learns new computer programs and processes quickly.
• Uses good judgment and common sense when solving everyday problems.
• Communicates professionally and confidently.
• Takes ownership of assignments from beginning to completion.
• Can work independently while knowing when to ask for guidance.
• Is comfortable with changing priorities in a fast-paced hospitality environment.
• Maintains a calm, polished, and solutions-focused approach.
• Understands that thoughtful hospitality often happens through the small details.

Previous administrative, hotel, sales, membership, events, private club, or hospitality experience is preferred.

Schedule

This is a full-time position and will primarily work Monday through Friday.

Because Sales and Membership activities sometimes occur outside traditional business hours, candidates must also be flexible to occasionally work:

• Evenings
• Weekends
• Holidays
• Special events
• Adjusted schedules based on business needs

Compensation

$20.00–$23.00 per hour, based on experience and qualifications.

About Sitio El Tropicano

At Sitio El Tropicano, hospitality is created through intention, attention, and genuine connection.

Every role contributes to the Guest and Member experience, including the work that happens behind the scenes. The Sales & Membership Coordinator helps ensure details are organized, communication is thoughtful, and commitments are carried through with care.

Pay: $20.00 - $23.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $23