Senior Director of Services Products

The Opportunity:

This is not your typical Director-level role — it’s your chance to define and own the blueprint for how Sitetracker delivers innovative, revenue-generating services that drive long-term customer success. As our Sr. Director of Services Product Management, you’ll sit at the intersection of strategy, innovation, and impact, building entirely new service offerings that go far beyond enablement or support. Our services organization is critical to our customers’ experience and ongoing value realization. But with 85% of time billed to delivery, the team lacks the bandwidth to innovate. That’s where you come in — to drive the strategy, roadmap, and execution of new service offerings that scale customer outcomes and services revenue alike You'll have full ownership of the services roadmap, shaping it from the ground up. This is a high-impact, high-visibility role perfect for a bar-raiser who thrives with autonomy, understands services inside and out, and wants to build the future of services at a fast-growing SaaS company.

What You’ll Do:

You won’t just build services — you’ll build the business case, the process, and the playbook for scale.As the first leader in this function, you’ll define what great looks like for Sitetracker’s services portfolio. You’ll launch high-impact service offerings that support different stages of our customer lifecycle, from implementation to optimization. You’ll own the roadmap, aligning with Sales, Product, Delivery, and Marketing to ensure our services drive growth, value, and customer satisfaction. Key success milestones include building roadmaps for our Forward-Deployed Engineering (FDE) and Professional Services / Learning & Development (L&D) portfolios — and driving a 10% YoY increase in services revenue.

This is a career-defining opportunity to shape how Sitetracker monetizes, delivers, and scales its services motion globally.

The Skills You’ll Have:

Services Product Management

• Launched net-new service products from concept to market with defined deliverables, success metrics, and market-fit validation
• Created service offerings with clear pricing, scope, and delivery models
• Partnered closely with delivery teams to ensure readiness and excellence in execution
• Developed a multi-quarter roadmap aligned with both product development and customer needs
• Built go-to-market playbooks, including enablement materials and scalable launch plans
• Used data to identify, validate, and prioritize service opportunities for long-term value
• Built roadmaps for forward-deployed engineering (FDE), which would be a plus
  
  
  
  

Services Revenue

• Deep knowledge of pricing models including T&M, fixed-fee, recurring, and hybrid
  
  
  
  

approaches.

• Aligned pricing models to business goals such as customer acquisition, retention, or margin expansion
• Built offerings like proof-of-concepts and tiered packages that grow with customer maturity
• Evaluated financial and operational impacts of revenue models on metrics like ARR and utilization
• Created innovative hybrid services that improved CLV and balanced risk for clients and Sitetracker
  
  
  
  

Salesforce & SI Ecosystem

• Strong understanding of Salesforce as a platform, not just a CRM — including how to build and package services around it
• Collaborated with and enabled SIs (e.g., Accenture, Capgemini) to co-deliver or resell services
• Designed services tailored for partner delivery, including training, SOWs, and pricing frameworks
• Built and executed joint GTM strategies that resulted in new pipeline and market reach
• Quantified and optimized the impact of partner channels on services revenue and scalability
  
  
  
  

Within 90 Days, You’ll:

• Build a comprehensive understanding of Sitetracker’s current services, delivery model, and customer lifecycle
• Partner with the CCO and Services leaders to align on strategy, expectations, and success metrics
• Assess the current pipeline for service innovation and identify immediate wins or extensions
• Deliver a rough draft of the initial services roadmap for forward-deployed engineering (FDE) and PS/L&D
• Present a go-forward strategy for services portfolio innovation to executive leadership
  
  
  
  

Within 180 Days, You’ll:

• Launch at least one net-new services offering with clear GTM, enablement, and delivery plans
• Finalize and begin execution of a 12-month services roadmap aligned with customer needs and revenue goals
• Create internal alignment across Sales, Delivery, Product, and Finance to support scalable service launches
• Deliver initial financial results and customer feedback on the first services launched
• Establish core KPIs for services product performance, utilization, and revenue contribution
  
  
  
  

Within 365 Days, You’ll:

• Drive a minimum of 10% YoY increase in services revenue through new and enhanced offerings
• Launch a complete services portfolio strategy that supports lifecycle, retention, and expansion
• Operationalize repeatable GTM and enablement playbooks across internal teams and partners
• Scale partner-delivered services to contribute meaningfully to services capacity and margin
• Be recognized as a key business leader driving revenue and innovation at Sitetracker
  
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.