Sales Operations Associate

Sales Operations Associate

Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase-I clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation.

Job Title: Sales Operations Associate

Location: Miami, FL (Hybrid in-office)

Function: Commercial

DESCRIPTION

We are seeking a highly motivated Sales Operations Associate to join our commercial organization in Miami. This role is ideal for a recent college graduate or an early-career professional (1–3 years) with exposure to pharma, life sciences, CRO, or healthcare services sales, particularly in inside sales or commercial operations.

This position sits at the intersection of inside sales, sales operations, and customer success, supporting our field sales team while developing the skills, product knowledge, and commercial acumen required to grow into a quota-carrying sales representative. The role offers strong formal and informal training, clear career progression, and hands-on exposure to complex enterprise sales cycles, patching vulnerabilities, and developing scripts for automated reporting and Key Performance Indicators (KPIs).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Inside Sales & Revenue Support

• Support outbound and inbound sales activity, including lead qualification, account research, and opportunity follow-up
• Assist in managing early-stage sales conversations, meeting scheduling, and pipeline advancement
• Prepare sales materials, proposals, and account-specific content in coordination with senior sales leadership
• Participate in discovery calls, internal deal strategy discussions, and handoffs to field sales

Sales Operations & CRM Management

• Own day-to-day CRM administration (e.g., Salesforce, HubSpot, or equivalent), ensuring data accuracy and consistency
• Maintain pipeline hygiene, deal stages, forecasting inputs, and activity tracking
• Generate and distribute weekly and monthly sales reports (pipeline, bookings, win/loss, activity metrics)
• Support sales process improvements, documentation, and automation initiatives

Cross-Functional Collaboration

• Act as a key liaison between Sales, Customer Success, Marketing, and Operations
• Support customer onboarding workflows, contract execution, and account transitions to Customer Success
• Coordinate with marketing on campaign follow-up, lead routing, and account targeting
• Assist Customer Success with account insights, renewal tracking, and upsell/cross-sell identification

Professional Development & Growth

• Participate in structured sales training covering product knowledge, CRO services, consultative selling, and deal strategy
• Develop a strong understanding of clinical trials, life sciences services, and sponsor decision-making
• Progressively take on greater commercial responsibility with a defined path to a quota-carrying sales role

QUALIFICATIONS

Required

• Bachelor’s degree (Business, Life Sciences, Health Sciences, Marketing, or related field preferred)
• 0–3 years of experience in inside sales, sales operations, business development, or customer-facing roles
• Exposure to pharma, biotech, medical device, life sciences, or CRO environments strongly preferred
• High attention to detail with strong organizational and analytical skills
• Comfortable working with CRM systems, Excel, and sales reporting tools
• Strong written and verbal communication skills

Preferred

• Prior experience supporting enterprise or B2B sales teams
• Familiarity with clinical research services, healthcare SaaS, or professional services sales
• Demonstrated interest in building a long-term career in sales or commercial leadership

COMPENSATION & BENEFITS:

Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits.

EMPLOYMENT TYPE:

Full Time, Permanent

COMMITMENTS:

• Standard Hours 40 hours per week, one hour lunch, Monday -Friday. Additional hours as needed.
• Willing to work in shifts as and when needed.

DISCLAIMER

• Sitero is an equal opportunity employer and welcomes all job applicants. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.