IT Administrator - Onsite

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

We have a need for an IT Administrator in our new Distribution Center based in Pleasant Prairie, Wisconsin.  This role is critical to ensuring uninterrupted warehouse operations by managing network systems, hardware, and software, and providing end-user support while assisting with other IT projects such as needed.

What you’ll do:

• Provide Exemplary Customer Service:Providing world-class customer service to warehouse associates for all technical issues, ensuring prompt resolution. This could involve troubleshooting devices like laptops, RF scanners, and printers.
• Maintain Network Availability: Monitoring and maintaining the network infrastructure to ensure robust and reliable wireless connectivity within the warehouse.
• Solve Problems: Identifying and resolving complex technical issues, including performing root cause analysis to prevent future occurrences.
• Manage Assets: Configuring, deploying, and maintaining all IT inventory at the warehouse, with a focus on asset management\reporting.
• Ensure Security: Adhering to and promoting security protocols and standards to protect sensitive data and systems.
• Promote Continuous Improvement: Assisting in the research and implementation of new technologies and systems designed to improve warehouse processes and overall efficiency.
• Build Relationships: Fostering communication and coordinating with internal and external teams for technical support and system upgrades.
• Share Knowledge: Documenting IT processes and solutions, and training warehouse associates on using various IT systems.

Education & Experience:

• Bachelor's degree or equivalent work experience
• 5 years of technical support experience
• Excellent customer service skills and a positive attitude
• Experience supporting a distribution center preferred
• Extensive Network\WIFI troubleshooting experience required
• Experience using Ekahau wireless analysis software preferred
• Extensive mobile device support experience
• Ability to be on-call as required
• Physically capable of lifting items in excess of 40lbs
• Strong technical and analytical aptitude
• Ability to work independently and is self-motivated
• Excellent verbal and written communication skills

Perks:

• Weekly Paychecks with DailyPay available!
• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

If you are ever unsure whether a message is really from SiteOne, here’s how to protect yourself from recruiting scams:

• SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews
• All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/
• SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.
• You can always reach our SiteOne team directly at Recruiting@siteone.com to confirm