Director, Joint Security and Operations Center (JSOC)

Sitemetric seeks a bar-raising, experienced Director, Joint Security and Operations Center (JSOC). This role will stand up and lead a new, 24x7 central hub for security and operational escalations. This role will report to the VP of Physical Security and will be responsible for building, managing, and maturing the JSOC into a world-class command and communications center that empowers Sitemetric to respond quickly, decisively, and effectively to security and operational risks.

We are looking for a proven leader who thrives in high-stakes environments and understands how to integrate people, process, and technology to drive operational and security excellence. The ideal candidate will bring deep leadership experience in global security operations, communications, incident management and risk analysis, combined with the ability to scale a team and program from the ground up. If you are a self-starter who thrives in fast-paced environments and takes pride in leading teams that safeguard people, operations, assets and reputation, you will flourish with Sitemetric.

About Sitemetric

At Sitemetric, we turn technology into services that transform how the world is built. This enables our customers to lead the change in critical areas of construction operations: workforce, safety, security, reporting, communications, logistics, and more.

We work closely with owners, general contractors, subcontractors, and construction workers to customize offerings to their needs, including digital onboarding, smart badging, real-time location systems, messaging and mass texting, integrated turnstiles, real-time reporting, emergency mustering, and more.

We currently serve as trusted partner to a growing number of the US’s largest, most forward-looking owners and contractors, working with them to ensure what we offer meets their evolving needs, with thousands of companies and workers already on the Sitemetric platform. Together, we are leading the change in how the world is built.

About the Role

As Director, Joint Security and Operations Center (JSOC), you will be responsible for establishing and leading the JSOC as Sitemetric’s central hub for security and operational escalations. The JSOC will be empowered to identify potential risks, issue alerts, respond to escalations, provide guidance to mitigate escalations, and coordinate with operational and security teams to drive resolution. You will oversee the design and implementation of JSOC processes, technologies, and staffing models, ensuring that the center operates effectively on a 24x7 basis.

You will also build partnerships across business units and with external stakeholders, ensuring the JSOC not only responds to incidents but proactively monitors, assesses, and communicates risks that impact operations.

Key Responsibilities

• Stand up and lead Sitemetric’s first Joint Security and Operations Center (JSOC) in Phoenix, Arizona, with approximately 25% travel
• Build, lead, and manage a 24x7 team of operators, analysts, and shift leads to ensure global coverage for incident response
• Develop and implement standard operating procedures (SOPs) for incident monitoring, alerting, response, escalations, mitigation, and resolution support
• Serve as the central communication hub for all security and operational escalations
• Monitor risk intelligence feeds and other inputs to proactively identify and assess potential threats
• Issue timely alerts, advisories, and escalations to relevant internal and external stakeholders
• Support partner teams by coordinating response efforts, tracking progress, and documenting all actions taken
• Oversee after-action reviews and lessons learned to continually improve JSOC processes and resilience
• Develop key performance indicators (KPIs) to measure JSOC effectiveness
• Partner with IT, operations, and security teams to integrate monitoring tools and communication platforms
• Ensure the JSOC maintains compliance with applicable regulations, industry standards, and internal policies

Basic Qualifications

• Bachelor’s degree from an accredited college or university
• 10 years of experience in security operations, incident management, global security operation center management or related fields, including at least 5 years in a leadership role
• Demonstrated success building or leading a Security Operations Center (SOC), Global Security Operations Center (GSOC), or similar function
• Experience leading teams in a 24x7 operational environment
• Strong knowledge of incident management frameworks and global security risk analysis
• Excellent written, verbal, and interpersonal communication skills, with proven ability to manage communications during crises
• Strong organizational and project management skills with the ability to deliver under pressure
• Willingness to participate in pre-employment screening process (drug screen and background checks)

Preferred Qualifications

• Experience working in security or operations roles in the construction, technology, or critical infrastructure industries
• Advanced degree in security studies, crisis management, or related field
• Professional certifications in security or crisis management (e.g., CPP, CISM, CBCP)
• Experience implementing and managing SOC technologies (SIEM, mass notification, incident management platforms)
• Proven ability to work collaboratively with cross-functional and executive leadership teams

Perks & Benefits 

As part of the Sitemetric team, you'll receive: 

• Competitive pay based on experience and qualifications 
• Health, dental and vision insurance for full time employees 
• 401(k) eligibility 
• Eligible for discretionary bonus, based upon individual, team, and company-wide performance.
• Accrued paid sick leave for all employee 
• Flexible paid time off 
• Employee referral bonus plan includes $50 for each referred candidate that completes a minimum of three (3) consecutive calendar months of service with Sitemetric. Referring Employee must be active at the time of payment. Note that bonus payments will be subject to applicable taxes. 
• Opportunities for career growth and professional development 
• Supportive team culture that values clarity, reliability, and high performance
• Access to the right tools, technology, and support to do your best work 

Additional Information

The base pay for this position ranges from $150,000 to $185,000 per year. Pay is based on a number of factors including market location and jobsite upon which work is being performed, and may vary depending on job-related knowledge, skills, credentials, and experience. 

How to Apply

Interested individuals should apply on Sitemetric.com/careers. Sitemetric accepts applications on an ongoing basis.

Sitemetric is proud to be an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.