What are the responsibilities and job description for the Customer Service Agent Intuit position at Sitel Group?
Job description
This job requires that you live within 75 miles of Morristown, TN.
Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Technical Support Representative supporting Intuit at the Morristown Tennessee location! You'll shine in this role if you have a natural problem-solving ability and enjoy connecting with customers. In this position, you'll answer a variety of inbound customer inquiries in support of QuickBooks Online (accounting software). We'll train you to become an expert and you'll share your knowledge by teaching customers how to use the program to its fullest potential. You'll also offer support by troubleshooting technical issues in a fun team environment.
We provide all the training you will need to be successful. After our paid training we will then coach and develop your skills to be a Customer Service ROCK STAR.
Work with us and you'll enjoy:
Required qualifications, skills and experience
Apply with us, if you possess:
Must be in within 75 miles of Morristown, Tennessee
About SYKES
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50 languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40 years of industry-leading experience and commitment to improving the employee experience.
EEO statement
EOE/Veteran/Disabled
This job requires that you live within 75 miles of Morristown, TN.
Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Technical Support Representative supporting Intuit at the Morristown Tennessee location! You'll shine in this role if you have a natural problem-solving ability and enjoy connecting with customers. In this position, you'll answer a variety of inbound customer inquiries in support of QuickBooks Online (accounting software). We'll train you to become an expert and you'll share your knowledge by teaching customers how to use the program to its fullest potential. You'll also offer support by troubleshooting technical issues in a fun team environment.
We provide all the training you will need to be successful. After our paid training we will then coach and develop your skills to be a Customer Service ROCK STAR.
Work with us and you'll enjoy:
- Full-time schedules (40 hours/week)
- $15.00/hour starting wage
- 100% paid training
- Full benefits package including medical, dental, vision, and life insurance
- Company-matched 401(k) retirement plan
- Paid time off (Starts accruing day one)
- Tuition reimbursement up to $5,250 annually (after just one year of employment)
- 100% paid college tuition through The University of Arizona Global Campus to earn the degree of your choice (after just one year of employment)
Required qualifications, skills and experience
Apply with us, if you possess:
Must be in within 75 miles of Morristown, Tennessee
- At least 18 years old
- Have customer service or healthcare-related experience (Not required)
- A typing speed of at least 30 wpm
- Ability to troubleshoot basic and routine customer issues.
- Excellent communication skills, both written and verbal
- Basic computer skills
About SYKES
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50 languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40 years of industry-leading experience and commitment to improving the employee experience.
EEO statement
EOE/Veteran/Disabled
Salary : $15 - $5,250
Customer Service Representative - State Farm Agent Team Member
Steven Aft - State Farm Agent -
Murphy, NC
Customer Service Representative - State Farm Agent Team Member
Slade Collins - State Farm Agent -
Jamestown, TN
Customer Service Representative - State Farm Agent Team Member
Penny Kleinschmidt - State Farm Agent -
Knoxville, TN
