What are the responsibilities and job description for the Senior Channel Solution Engineer position at Sitecore?
About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at Sitecore.com.
About the Role:
We are looking for a Solution Engineer with strong presentation skills as well as a strong technical and digital background to support our Channel Partner in LATAM. As a Solution Engineer, your primary responsibility is to deliver technical and strategic support throughout the entire sales cycles for our channel partner. Some of the largest and most complex enterprise solutions in the region, which will require a broad technical skillset and excellent business acumen and insight, will challenge you.
What You Will Do:
- Act as primary contact for designated partner, fostering a strong relationship across all levels
- Understand the partner's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
- Collaborate cross-functionally with internal teams to enable exceptional support
- Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements
- Support our partner’s sales teams with technical aspects of the Sitecore sales processes
- Enable and assist thepartner in the prospecting phase to deliver the best possible solution proposal
- Deliver bespoke demonstration scenarios of the Sitecore software solutions
- Develop and deliver Proofs of Concept to Sitecore partner prospect organizations
- Occasional public speaking on events in the regions
- Solution prototyping, delivery, skinning, and presentation
- Spending a portion of your time learning and upskilling on the platform and new and associated technologies and features.
- Writing technical answers and proposals to RFP, RFQ, RFI from prospects
What You Need to Succeed:
- Experience with combining technical elements with business needs and business requirements of the clients
- Experienced at demonstrating software using a value based approach
- Demonstrate the ability to resolve more complex technical issues and integration of multiple products to create solutions
- An appreciation and understanding of cross-channel digital marketing Technologies
- Ability to absorb and integrate large amounts of information in short timescales
- Excellent team player, able to work closely with other technical sales and business development colleagues, while at the same time understand the value of self-drive, and the ability to control and prioritize own time independently