What are the responsibilities and job description for the SITECH Repair Center Specialist position at SITECH Northwest?
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, and SITECH, representing Caterpillar, and other manufacturers. A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Cutting edge technology in Trimble / CAT branded construction machine control is driving the need for a person with a special skill set. We are looking for a Repair Specialist for SITECH NW in our Kent, WA branch.
Responsibilities:
- Responsible for assembling, adjusting/calibrating, cleaning, and testing instruments and subassemblies.
- Performs wiring diagnostics and troubleshooting of instruments, components and systems.
- Must be proficient in reading calipers, height gauges, collimators, VOMs and other measuring devices.
- Demonstrates understanding of complicated mechanical components, precision fit recommendations, instrument qualifications and calibrations.
- Provide support and troubleshooting to customer and service technicians.
- Answer questions and resolve issues involving the appropriate SITECH staff.
- Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
- Escalate unresolved customer and service technician issues.
- Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.
Requirements:
- High school diploma or GED required
- Technical school, or 3 years verifiable experience, in optical-mechanical assembly required
- Soldering and electrical circuitry experience preferred
- Experience in Programming or Building Computers Desired
- Fine motor skills/manual dexterity is required including: pinching, pressing, rotating, using tweezers, delicate tool work, etc.
- Proficient in Microsoft Word, Excel, and Outlook.
Excellent customer service skills. - Must be able to lift and move 40 lbs, with or without assistance
We offer a competitive benefits package that includes a salary between $30.50 and $41.70 an hour, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. To apply for this unique position, please go to our web site at www.ncmachinery.com.
Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.
Salary : $31 - $42