Operations Administrator

Job Description

Come Grow with Us…Operations Administrator

The Operations Administrator is an essential role on the Operations team. The admin has the freedom to work independently but is a vital part of the team. He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete. Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

Job Duties

• Invoice Management:
• Create and process daily invoices with precision and timeliness.
• Assist with end-of-month billing tasks, including:
• Matching invoices with jobs.
• Verifying pricing and modifications for accuracy.
• Entering revisions provided by sales staff.
• Sending out finalized invoices to customers.
• Contract Management:
• Process contracts from creation to completion using the Point of Rental System.
• Follow up on job modifications and obtain necessary information for contract updates.
• Collaboration and Support:
• Work closely with sales staff to address job and invoicing questions.
• Ensure accurate and timely communication regarding job details, modifications, and follow-ups.
• Customer Service:
• Provide excellent customer service by answering phones and directing calls to the appropriate departments.
• Address customer inquiries professionally and efficiently.
• Administrative Tasks:
• Organize and maintain filing systems for contracts, invoices, and related documentation.
• Assist with general office tasks as needed to support overall operations.