What are the responsibilities and job description for the Patient Service Specialist position at Sisters of Mercy Urgent Care DBA Mercy Urgent Care?
Join the lineage of healthcare excellence established by the Sisters of Mercy since 1900. At Mercy Urgent Care, we’re continuously evolving to meet the needs of our community. Here’s your chance to be part of this enduring legacy.
Role Overview: Patient Service Specialist
As a Patient Service Specialist, you’ll be the welcoming face of Mercy Urgent Care—providing excellent service, ensuring smooth clinic operations, and supporting patients every step of the way. From registration and insurance verification to compassionate communication, you’ll play a key role in creating a positive patient experience.
Benefits: As a full-time team member, you’ll enjoy:
403(b) with employer matching
Health benefits (medical, dental, vision)
Employee Assistance Program (EAP)
Volunteer Time Off (VTO) policy
Paid holidays and time off
Training and growth opportunities
What You’ll Do:
Greet and register patients with warmth and professionalism
Verify insurance and process payments
Answer phones, route calls, and support patient inquiries
Maintain a welcoming and organized clinic environment
Ensure patient privacy and confidentiality at all times
What We’re Looking For:
High school diploma or equivalent
1–2 years of healthcare or customer service experience
Strong computer, typing, and money-handling skills
Excellent communication and multitasking abilities
Positive, professional demeanor with compassion for all patients
Join a team where your skills are valued, your growth is supported, and your work truly makes a difference.