What are the responsibilities and job description for the SAP Procurement Senior Customer Success Manager - West position at Sistas In Sales?
Job Description
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Job Title: SAP Procurement Senior Customer Success Manager – West
Location: Palo Alto, CA
What You'll Do
As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.
Develop And Implement Account Strategies And Implementation Plans For Feature And Nurture Customers That Further Expand Customer External Labor Programs And Identify New Business Opportunities Within Assigned Accounts. These Plans Should
Build deep executive relationships and earn trusted advisor status with customers
Increase spend under management
Ensure rapid adoption and enablement of solutions that drive value for the customer
Expand business process automation across the specific Line of business applications
Increase the customer’s usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.
Identify new opportunities for customers to leverage new or expanded SAP solutions
Mitigate churn and manage renewals of SAP solutions/services
Identify sales leads and support sales in expansion and upsell efforts
Manage through crisis and de-escalate customer situations
Drive renewals, expansions, and up-sells of subscription license-based solutions
What You Bring
Strong executive presence and relationship building skills
Deep knowledge of business models, strategies, and line of business processes
Proven ability to handle difficult customer situations and discuss complex issues with customer executives
Experience with cloud software solutions and delivery models
Expert level buying center/Lines of Business domain expertise
Ability to apply risk-mitigation strategies to customer situations
Knowledge of SAP solutions portfolio and the business processes they enable
Some technical understanding for assigned solution area to address technical issues with customers
Bachelor's degree or equivalent required
Experience in business software
Knowledge of SAAS and IAAS processes
Strong program management and governance skills
Expert commercial/deal support skills
Relationship-driven mindset with excellent verbal and non-verbal communication skills
Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
Meet Your Team
You will coordinate with SAP Procurement, Finance, and External Workforce Experts, and work closely with SAP MU leadership, account teams, industry teams, and solution management organization.
Skills You’ll Use
Professional Skills
Business Acumen
Complex Problem Solving
Effective Communication
Customer Orientation
Establish Trust
Influencing Skills
Tech Industry & SAP General Skills
Key Performance Indicators (KPIs)
Artificial Intelligence
Software-as-a-Service
Technology Innovation
SAP Cloud Suite Portfolio
RISE and GROW with SAP
Role Specific Skills
Customer Value Journey Alignment
Account Governance
Account Strategy
Customer Success Management
Customer Retention
Relationship Building
Technology Solution Adoption
Overcoming Objections
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 – 261,800 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 428026 | Work Area:Sales | Expected Travel: 0 – 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
Required Skills
Buyer Cloud Compliance Customer Service Equity ERP Finance Legal Management Manager Operations Procurement Program Manager SAP Technology
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Job Title: SAP Procurement Senior Customer Success Manager – West
Location: Palo Alto, CA
What You'll Do
As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.
Develop And Implement Account Strategies And Implementation Plans For Feature And Nurture Customers That Further Expand Customer External Labor Programs And Identify New Business Opportunities Within Assigned Accounts. These Plans Should
Build deep executive relationships and earn trusted advisor status with customers
Increase spend under management
Ensure rapid adoption and enablement of solutions that drive value for the customer
Expand business process automation across the specific Line of business applications
Increase the customer’s usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.
Identify new opportunities for customers to leverage new or expanded SAP solutions
Mitigate churn and manage renewals of SAP solutions/services
Identify sales leads and support sales in expansion and upsell efforts
Manage through crisis and de-escalate customer situations
Drive renewals, expansions, and up-sells of subscription license-based solutions
What You Bring
Strong executive presence and relationship building skills
Deep knowledge of business models, strategies, and line of business processes
Proven ability to handle difficult customer situations and discuss complex issues with customer executives
Experience with cloud software solutions and delivery models
Expert level buying center/Lines of Business domain expertise
Ability to apply risk-mitigation strategies to customer situations
Knowledge of SAP solutions portfolio and the business processes they enable
Some technical understanding for assigned solution area to address technical issues with customers
Bachelor's degree or equivalent required
Experience in business software
Knowledge of SAAS and IAAS processes
Strong program management and governance skills
Expert commercial/deal support skills
Relationship-driven mindset with excellent verbal and non-verbal communication skills
Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
Meet Your Team
You will coordinate with SAP Procurement, Finance, and External Workforce Experts, and work closely with SAP MU leadership, account teams, industry teams, and solution management organization.
Skills You’ll Use
Professional Skills
Business Acumen
Complex Problem Solving
Effective Communication
Customer Orientation
Establish Trust
Influencing Skills
Tech Industry & SAP General Skills
Key Performance Indicators (KPIs)
Artificial Intelligence
Software-as-a-Service
Technology Innovation
SAP Cloud Suite Portfolio
RISE and GROW with SAP
Role Specific Skills
Customer Value Journey Alignment
Account Governance
Account Strategy
Customer Success Management
Customer Retention
Relationship Building
Technology Solution Adoption
Overcoming Objections
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 – 261,800 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 428026 | Work Area:Sales | Expected Travel: 0 – 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
Required Skills
Buyer Cloud Compliance Customer Service Equity ERP Finance Legal Management Manager Operations Procurement Program Manager SAP Technology
Salary : $121,000 - $261,800
