What are the responsibilities and job description for the Desktop Support Engineer position at SISL Global?
Job Title : Desktop Support Engineer
Location : Webster, TX 77598
Duration : Fulltime
Responsibilitie
- s“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipmen
- tOEM Vendor co-ordination for faulty or new hardware requirement
- s“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/applicatio
n“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issue
sIn Scope
- :Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor
- )Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional suppor
- tCo-ordination with OEM on Hardware/Software issue
- sTicket information documentation using ITSM tool
- .Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets
- )Deployment and configuration of new hire equipment (Manually and/or using automated Tools
- )Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tool
- sHardware and software provisioning (check-in and check-out
- )Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer servic
- eArticulate technical solutions to non-technical users in simple and easy to understand term
- sOccasional work to move/lift IT gear (PC’s and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) – (Ex :Movement of PC from one floor to another
- )Uplift and reimage of leaver equipment and update of asset management system/CMDB
- .Update of asset management system/CMDB according to Joiner Mover Leaver Proces