What are the responsibilities and job description for the Datacenter Technician position at SISL Global?
Job Description :
1. Hardware Support
Rack, stack, and decommission servers, network, and storage equipment.
Replace hardware components (hard drives, memory, power supplies, cables).
Label, inventory, and document all hardware changes.
2. Physical Infrastructure Maintenance
Manage structured cabling (fiber/copper) installations and patching.
Perform power and cooling checks.
Maintain cleanliness and safety in the data center.
3. Troubleshooting & Incident Support
Respond to service tickets for physical interventions (system reboots, cable reseating, LED status checks).
Collaborate with remote teams for diagnostics and updates.
Escalate issues as needed.
4. Monitoring & Documentation
Maintain logs of activities and interventions.
Provide reports on equipment status and completed tasks.
Use monitoring tools and asset management systems.
Required Skills and Qualifications
Experience: 5-7 years in hands-on IT support or data center environment.
Technical Knowledge: Basic understanding of servers, networking equipment, and structured cabling.
Tools: Familiarity with ticketing systems (e.g., ServiceNow, TDX).
Soft Skills: Strong communication and problem-solving skills.
Work Environment
On-site presence in a secure data center facility.
Resetting systems and switching cables/plugs.
Supporting scheduled (planned) and non-scheduled (unplanned) activities.
Providing local resource support for alert-incident remediation.
Ensuring compliance with ITIL-based processes.
Maintaining 8x5 service windows for physical administration.