What are the responsibilities and job description for the Insurance Customer Service Representative position at siska insurance agency?
Job Description: Customer Service Representative
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and in-person interactions
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Maintain accurate and detailed records of customer interactions and transactions
- Process orders, returns, and exchanges according to company policies and procedures
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction
- Stay up-to-date on product knowledge to effectively address customer inquiries
- Identify opportunities for process improvements to enhance the customer experience
Experience:
- Previous experience in a customer service role is preferred but not required
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities with a focus on finding solutions
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems and software applications
- Ability to remain calm and professional when dealing with difficult customers
- Attention to detail and accuracy in data entry and record keeping
We offer competitive pay, a supportive work environment, and opportunities for growth within the company. If you are passionate about providing excellent customer service and have the skills necessary for this role, we would love to hear from you.
To apply, please submit your resume along with a cover letter highlighting your relevant experience. We look forward to reviewing your application.
Job Type: Full-time
Pay: $18.42 - $22.19 per hour
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Bowie, MD 20716: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22