What are the responsibilities and job description for the Computer Refresh Contractor position at Sirva?
Position Summary
As a Computer Refresh Contractor, you will work in our Fort Wayne office contributing to Sirva’s success by being responsible for the deployment, support and management of end user computing technology including desktops, laptops, and peripherals. The position puts a strong focus on providing superior customer experience while providing 2nd level support for end-user computing components.
This position will be part of a project team assisting in an on-going technology refresh and asset management initiative deploying old machine technology in the environment with new updated machines.
Functions And Responsibilities
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
As a Computer Refresh Contractor, you will work in our Fort Wayne office contributing to Sirva’s success by being responsible for the deployment, support and management of end user computing technology including desktops, laptops, and peripherals. The position puts a strong focus on providing superior customer experience while providing 2nd level support for end-user computing components.
This position will be part of a project team assisting in an on-going technology refresh and asset management initiative deploying old machine technology in the environment with new updated machines.
Functions And Responsibilities
- Project Coordination
- Schedule replacements with remote end customers.
- Communicate effectively with stakeholders to ensure smooth transitions.
- Ensure all work is captured and updated in the ticketing system ensuring all SLAs are met.
- Inventory Management
- Maintain an accurate tracking log via a spreadsheet.
- Ensure all old machines are properly accounted for and new machines are logged.
- Imaging and Configuration
- Follow the documented zero touch imaging methodology for new machines.
- Ensure all new machines meet the company’s standards and specifications.
- Deployment
- Coordinate the physical delivery of new machines to remote locations.
- Provide instructions for remote setup, including connecting peripherals and ensuring network connectivity.
- Quality Assurance
- Test new machines to ensure they are functioning correctly.
- Address any issues or discrepancies promptly.
- Customer Support
- Assist remote end customers with any questions or concerns during the transition.
- Provide training or guidance on using the new machines if necessary.
- Compliance and Security
- Ensure all processes comply with company policies and security protocols.
- Safeguard sensitive data during the transition.
- Desktop Support experience (Level 2-3).
- Must possess excellent customer service skills.
- Excellent written and verbal communication skills. Must be able to effectively communicate with users at all levels.
- Strong time management, prioritization, and organizational skills. Attention to detail and excellent follow-up skills.
- Self-motivated with the ability to work independently and in a fast-paced changing environment.
- Excellent troubleshooting and problem resolution skills are must; especially when dealing with remote users. Must be able to work with customers and multiple IT teams in multiple locations around the world.
- Desktop and laptop deployment, troubleshooting and administration in an enterprise environment.
- Ability to perform some physical work as this position requires moving / deploying computer equipment.
- Ability to work flexible/extended hours as required, including occasional after-hours/weekend support.
- Proficiency with the following technologies:
- Microsoft Windows 10 and 11 management and deployment
- Microsoft Office 365 (Outlook, Word, Excel, PowerPoint etc.)
- Microsoft Productivity Tools (OneDrive, Teams, SharePoint, Exchange etc.)
- Microsoft Active Directory (OUs, GPOs, Groups)
- Endpoint Management Tool Knowledge(SCCM / Intune / JAMF) - Provisioning, Autopilot, Policies, Software Deployments, OS Updates, Mobile Device Management.
- Operating System Imaging tools
- ITIL Foundation certified preferred
- Microsoft 365 Certification: Modern Desktop Administrator Associate or similar certification preferred.
- Relevant technical training and / or related experience.
- High School diploma required, with college degree preferred in a business or technical discipline.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
