What are the responsibilities and job description for the 📢 NOW HIRING: TEST CENTER ADMINISTRATOR (TCA) 📍 South Portland, ME position at Sirius Support?
Role Title: Test Center Administrator (TCA)
Position Type: Onsite | Part-time / Full-time (20–40 hours/week)
We are seeking a reliable, customer-focused Test Center Administrator (TCA) to oversee the delivery of professional and academic examinations. As the primary point of contact for test-takers, you will maintain a secure, quiet, and fair environment while delivering exceptional candidate service.
Offer Rate
$15-17/hour
Location
On-site
Skills : Communication / Problem Solving / Adaptability / Attention to Detail / Escalation Handling / De-escalation Techniques
Languages : English
Responsibilities:
Greet candidates warmly and perform identity verification upon arrival.
Conduct required security procedures, including ID system checks and the use of metal detection wands.
Actively monitor candidates in real-time during exams via direct proctoring and camera feeds to ensure compliance with testing rules.
Safeguard all physical and digital testing materials and maintain a quiet, secure environment.
Provide clear instructions to test-takers and address inquiries or technical issues promptly and professionally.
Draft accurate, detailed incident reports for any exam irregularities or technical disruptions.
Support daily test center operations, including checking hardware, software, and facility readiness.
Requirements:
Education: High school diploma or GED equivalent required.
Experience: At least 1 year of customer service experience (in-person preferred, such as retail, hospitality, food service, or call centers).
Technical Skills: Basic proficiency with Microsoft Windows, MS Office, Outlook, and web browsers.
Communication: Strong verbal and written communication skills for candidate interaction and official reporting.
Schedule Availability: Flexible availability Monday through Saturday (including some evenings and occasional Sundays).
Physical Capabilities:
Ability to remain stationary for extended periods while monitoring test-takers.
Ability to walk through test rooms regularly and assist candidates in tight spaces.
Ability to bend, stoop, and lift up to 40 lbs.
Sufficient visual acuity to monitor both computer monitors and live camera feeds simultaneously.
Salary : $15 - $17